Experience

TradeRev

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jul 2018 - Present

  Job Description- Build client relations and provide necessary information to negotiate deals- Forecast market trends and create goals with each account on a monthly basis- Manage and update accounts using Salesforce- Monitor and effectively solve any client issues in a timely manner- Liaise with other departments within Traderev to ensure a smooth experience for our clients - Maintain a client base of over 200 accounts in Ontario. Job Description- Build client relations and provide necessary information to negotiate deals- Forecast market trends and create goals with each account on a monthly basis- Manage and update accounts using Salesforce- Monitor and effectively solve any client issues in a timely manner- Liaise with other departments within Traderev to ensure a smooth experience for our clients - Maintain a client base of over 200 accounts in Ontario.



Amazon

• Professional Amazon Seller

  • Sep 2017 - Oct 2019

  Achievements- Steady growth of 40% month-over-month. - 5 star customer feedbackJob Description- Assess market trends and ensure inventory will sell- Drive traffic and increase conversion by using SEO strategies- Prepare spreadsheets detailing inventory, sales, and costs- Ensure exceptional customer service Achievements- Steady growth of 40% month-over-month. - 5 star customer feedbackJob Description- Assess market trends and ensure inventory will sell- Drive traffic and increase conversion by using SEO strategies- Prepare spreadsheets detailing inventory, sales, and costs- Ensure exceptional customer service



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • May 2015 - 2017

  Achievements- Improved customer satisfaction rate from mid 70% in 2015 to above 90% in 2016-17- #1 Branch in Area C2 (GTA)- Fleet growth from approximately 200 to over 350 (75%) in 2 years Job Description- Understand cost control, read branch's profit & loss statement and realize what it takes to run a profitable business- Create and implement pricing strategy on a daily basis to increase profit- Market to local business partners and build solid, long-lasting relationships with key business decision-makers- Forecast demand and replenish supply accordingly - Learn how to effectively communicate, influence and interact with all types of customers- Meet sales quotas for upgrades, prepaid fuel etc.- Provide exceptional customer service - Mentor, train, and promote a healthy staff



Bass Pro Shops

• Retail
• 700 & Above Employee

• Customer Service

  • Jul 2014 - May 2015

  Job Description- Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers - Provide customers with information regarding our products, store and current sales- Resolve customer complaints with fairness and empathy- Handle counter sales and process payments using cash, credit cards and vouchers- Interact with more than 50 customers every hour- Build relationships with frequent customers - Meet gear guard (extended warranty) quotas. - Train and incorporate new employees with the Bass Pro culture.