Experience

Governor West Bay suites & Residences

• Qatar
• Hospitality
• 1 - 100 Employee

• Reservation Agent

  • Feb 2018 - Present

  RESERVATION AGENT Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. Handles daily correspondence. Responds to inquiries and makes reservations as needed. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees. Show less


SARGON RESTAURANT
• Vietnam
• Restaurants
• 1 - 100 Employee
• WAITREESS

  • Jan 2016 - Feb 2018

Dubai Porcelain
• United Arab Emirates
• Consumer Goods
• 1 - 100 Employee
• Ceramic Painter Worker

  • Sep 2013 - Nov 2015


BDO Unibank

• Philippines
• Financial Services
• 700 & Above Employee

• Client Service Associate

  • May 2010 - Sep 2013

  Employed for 3 years & almost 5 months in the Bank industry (BDO UNIBANK) As A Client Service Associate / Universal Teller Processing Multi Transaction (Customer Service, Marketing, Remittance, Telegraphic, Deposit, Withdrawals, Telephone calls, Reloading Money on the ATM Machine, Assisting Branch Cashier Officer & Etc.) Employed for 3 years & almost 5 months in the Bank industry (BDO UNIBANK) As A Client Service Associate / Universal Teller Processing Multi Transaction (Customer Service, Marketing, Remittance, Telegraphic, Deposit, Withdrawals, Telephone calls, Reloading Money on the ATM Machine, Assisting Branch Cashier Officer & Etc.)