Experience

8 Billion Trees

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Virtual Office Assistant

  • Nov 2022 - Present

  • Managed inbound calls to address membership/subscription concerns and resolve order problems promptly. • Conducted outbound calls to validate customer addresses and provided updates on product availability for orders. • Responded to customer concerns and inquiries via Zendesk email support. • Provided live chat support on social media platforms, specifically Facebook and Instagram pages. • Engaged in social media moderation by monitoring and addressing comments on Facebook and Instagram ads. • Processed cancellations, refunds, and changes in orders using ShipStation, ThriveCart, ChargeDesk, Recharge, Shopify, and SamCart platforms. • Collaborated with team members using software tools like Slack and Google Workspace to ensure effective communication and coordination. • Handled bank disputes and submitted necessary documents via fax or email within specified deadlines using HumbleFax. Show less



LGC Food Corporation

• Service Crew

  • Feb 2020 - Jun 2020

  • Efficiently took customer orders and processed payments using both cash registers and digital systems. • Provided exceptional customer service by engaging with customers from the moment they entered the establishment. • Utilized effective selling techniques to enhance sales by upselling products from the menu. • Demonstrated strong communication skills by actively listening to customer complaints and inquiries, and resolving issues whenever possible. • Efficiently took customer orders and processed payments using both cash registers and digital systems. • Provided exceptional customer service by engaging with customers from the moment they entered the establishment. • Utilized effective selling techniques to enhance sales by upselling products from the menu. • Demonstrated strong communication skills by actively listening to customer complaints and inquiries, and resolving issues whenever possible.



McDonald's

• 1 - 100 Employee

• Service Crew

  • Nov 2019 - Dec 2019

  • Efficiently took customer orders and processed payments using both cash registers and digital systems. • Provided exceptional customer service by engaging with customers from the moment they entered the establishment. • Utilized effective selling techniques to enhance sales by upselling products from the menu. • Demonstrated strong communication skills by actively listening to customer complaints and inquiries, and resolving issues whenever possible. • Efficiently took customer orders and processed payments using both cash registers and digital systems. • Provided exceptional customer service by engaging with customers from the moment they entered the establishment. • Utilized effective selling techniques to enhance sales by upselling products from the menu. • Demonstrated strong communication skills by actively listening to customer complaints and inquiries, and resolving issues whenever possible.