Experience

Qoo Global DMCC

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• IT Engineer

  • Jul 2023 - Present

  Install and configure software and hardware • Manage network servers and technology tools • Set up accounts and workstations • Monitor performance and maintain systems according to requirements • Troubleshoot issues and outages • Ensure security through access controls, backups and firewalls • Upgrade systems with new releases and models • Develop expertise to train staff on new technologies • Build an internal wiki with technical documentation, manuals and IT policies • Manage Office 365 email solution and servers (AD, DNS, Print Servers, etc…) • IT Operations,Cabling,Computer Hardware Troubleshooting,Hardware Support Show less



BIGWAVE INFOTECH

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Help Desk Support

  • Aug 2022 - Present

  Respond to tech inquiries via email, through online chats, over the phone, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members troubleshooting problems, and maintaining workstation and LAN performance. Provide accurate information on IT products or services Show less



Impulsive web pvt Ltd

• Information Technology Desktop Support

  • Jul 2020 - Feb 2022

  ◦ Responding to client support request ◦ Installing hardware and peripheral components like printer keyboard monitors disk drives ◦ Coordinating with network services and information system groups ◦ Regular update on status to Manager and user through voicemail and in person communication ◦ Troubleshoot hardware and software failure and determine network problem ◦ Configure PCs and laptop problem and Ticket resolution and track problems using remedy ◦ Work with internal IT team to ensure the highest level of service delivery to user community ◦ Deliver excellent level of technical resolutions related to Windows PC/Server, User account administration, i.e., account creation and management and password resets on Active Directory. ◦ Knowledge on TCP/IP Show less



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2013 - Apr 2014

  -attending inbound calls from customer -verifying the given identity based on there proof activating the SIM cards -updating daily status to team leader or Manager - Worked under pressure for 24/7 process - Backing up the users records -attending inbound calls from customer -verifying the given identity based on there proof activating the SIM cards -updating daily status to team leader or Manager - Worked under pressure for 24/7 process - Backing up the users records