Prince Austine
IT Support Specialist at DE9MICS CONSULTS- Claim this Profile
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Bio
Credentials
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Diploma in Customer Service and Computer Operations
Alison - Empower YourselfJan, 2020- Oct, 2024
Experience
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DE9MICS CONSULTS
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Specialist
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Feb 2023 - Present
- Interact with consumers to comprehend their problems and meet their expectations while working with them to troubleshoot problems and provide the right solution. - Deliver sophisticated and efficient technical assistance to customers and partners for M365 products, such as Exchange Online, Outlook, Microsoft Teams, OneDrive for Business, SharePoint, Azure Active Directory, Commerce and Billing, and Microsoft Office. - Effective and timely communication with internal team and customers about complaints and their resolution status. - Conduct research to assist with client problems. - Prioritize the customer by primarily focusing on a 100% positive feedback rate and total client satisfaction. - Achieve clear internal and external communication by efficiently documenting the case steps and action plan in ticket case notes. Show less
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Charis-Med Hospital
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Lagos State, Nigeria
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Front Desk Representative
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Jan 2023 - Present
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales. - Resolved guest issues with creative solutions, escalating major concerns to management. - Established rapport with other employees to improve operations. - Interacted kindly with guests, offering assistance and support. - Collected and received correspondence for supervisors and other employees. - Utilized extensive knowledge of rates, packages, and special promotions to drive sales. - Resolved guest issues with creative solutions, escalating major concerns to management. - Established rapport with other employees to improve operations. - Interacted kindly with guests, offering assistance and support. - Collected and received correspondence for supervisors and other employees.
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Flour Mills of Nigeria Plc
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Nigeria
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Manufacturing
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700 & Above Employee
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Scale Operator
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2020 - 2021
- Weighed and measured materials, equipment, and products to maintain relevant records.- Counted and estimated quantities of materials, parts, or products received or shipped.- Sorted products and materials into predetermined sequences for display, packing, shipping, or storage.- Examined products and materials, parts, subassemblies and packaging for damage, defects and shortages, and used specification sheets, gauges, and standards charts.- Communicated with customers and vendors to exchange information regarding products, materials and services. Show less
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Office Assistant
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2019 - 2020
- Scheduled appointments, maintaining calendars for personnel.- Supported staff by performing data entry and completing administrative duties.- Coordinated office operations and procedures to facilitate workflow and efficiency.- Monitored operation of office equipment and troubleshot technical issues.- Wrote reports on research findings or other topics based on information gathered from interviews and surveys.
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Factory Worker
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2018 - 2019
- Removed products, machine attachments, and waste material from machines.- Operated machinery used in production process and assisted machine operators in basic troubleshooting of machinery.- Loaded truck and properly secured items to prevent damage during transportation.- Read work orders to determine production specifications and information.- Followed all safety protocols and procedures while on the factory floor.
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Link Point Hotel
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Owerri, Imo State, Nigeria
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Supervisor
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2017 - 2018
- Organized workflow tasks to prevent downtime and production gaps. - Set performance goals for staff members and helped teams meet important deadlines. - Delegated tasks to team members according to individual strengths. - Tracked company inventory and noted item shortages for future product orders. - Notified employees of policy and procedure changes to promote overall compliance. - Organized workflow tasks to prevent downtime and production gaps. - Set performance goals for staff members and helped teams meet important deadlines. - Delegated tasks to team members according to individual strengths. - Tracked company inventory and noted item shortages for future product orders. - Notified employees of policy and procedure changes to promote overall compliance.
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Education
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2016 - 2018
Federal Cooperative College, Kaduna
National Diploma, Cooperative Economics and Management -
2022 -
Lagos State Polytechnic
Higher National Diploma, Business Administration
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