Experience

iBridge Contact Solutions (Pty) Ltd
• South Africa
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Credit vetting agent

  • Feb 2022 - Present


CELL

• South Africa
• Insurance
• 1 - 100 Employee

• Help Desk Support Specialist

  • Jul 2013 - Oct 2020

  • Provide support to Cell C Trade and Retailer partners with all the technical problems• Provide Billing solutions to the trade partners• Customer Retention duties• Assisting with both Inbound Calls and Written correspondences• Assist department with minor front line IT related queries and system challenges• Assist with store BEAM ID resetting• TPHD process review Champion• TPHD Tips of the week champion• Assisting customers with Upgrades and Migrations• Providing first line support with network queries

• Call Centre Agent

  • Mar 2012 - Jul 2013

  Assisting with• Billing Enquiries• Network And Technical Challenge Assistance• Client’s Account Maintenance• Data Capturing • Credit Control Assistance• Escalation Of Client’s Queries