Experience

BigMuscles Nutrition

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Support Manager

  • Aug 2020 - Present

  - Understanding the customer's needs and servicing their queries on time. Provide them information with the understanding of the company's product portfolio and sharing the relevant information with the customers. - Handling customer queries and complaints via Calls/Mails/Social-Media, providing appropriate solutions and alternatives within the defined the limit. Also following up to make sure it's timely. - Resolving queries- Working cross-functionally to ensure customer issues are being fluffed and adequately addressed. - Build sustainable relationships and trust with the customers through open and interactive communication. - Creates and updates compensation strategy through market analysis and pay surveys - Handles investigation and resolution of employee issues, concerns and conflicts - Develops Healthy Customer Relationship, Enhances Customer Training, Evaluates and Analyzes Customer Needs. - Builds Trust and Transparency with Clients, Onboards New Clients, Acts as a Customer Advocate. - Encourages Customers to Upgrade their Products, Promotes Customer Loyalty. - Train new staff on customer service techniques and skills - Receive and Respond customer service inquiries Show less



HLK Infrastructure pvt ltd

• India
• Architecture and Planning
• 1 - 100 Employee

• Sr. Customer Service Manager

  • Nov 2016 - May 2018



DJUBO

• India
• Hospitality
• 1 - 100 Employee

• Customer Service Team Lead

  • Apr 2017 - Dec 2017



Justdial

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Customer Support Exective

  • Feb 2011 - Nov 2016