Experience

ComplianceQuest

• United States
• Software Development
• 200 - 300 Employee

• Solutions Architect

  • Oct 2020 - Present

  Tampa, Florida, United States - Lead requirements gathering and design workshop to evaluate and map existing systems, processes, and user needs. - Responsible to analyze, recommend, design and architect solutions to meet business requirements. - Implement best-practice solutions to improve productivity and drive efficiency into business processes. - Provide guidance on system configurations, validation, and data migration. - Collaborate closely with customers, project managers, consultants, and… Show more - Lead requirements gathering and design workshop to evaluate and map existing systems, processes, and user needs. - Responsible to analyze, recommend, design and architect solutions to meet business requirements. - Implement best-practice solutions to improve productivity and drive efficiency into business processes. - Provide guidance on system configurations, validation, and data migration. - Collaborate closely with customers, project managers, consultants, and configuration team. - Provide channeled feedback on features and improvements to the Product teams. - As a solution delivery manager, responsible for managing rapid implementations. Manage projects implementations and successfully completed go-lives for 7 clients in 8 months. Show less



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• UI/UX Design Manager

  • Oct 2017 - Oct 2020

  Tampa/St. Petersburg, Florida Area - Collaborated with the Apollo team to align SmartSolve to Apollo UI/UX. - Reviewed and redesigned existing solutions by applying Apollo UI/UX. - Conducted user research, analyzed, and presented results to improve usability. - Acted as a product manager and redesigned Document Management. Improved overall UX and applied the latest platform powered by Apollo UI. - Acted as product manager of SmartSolve integration to RID and RIMS. Accomplishments: - User journey and… Show more - Collaborated with the Apollo team to align SmartSolve to Apollo UI/UX. - Reviewed and redesigned existing solutions by applying Apollo UI/UX. - Conducted user research, analyzed, and presented results to improve usability. - Acted as a product manager and redesigned Document Management. Improved overall UX and applied the latest platform powered by Apollo UI. - Acted as product manager of SmartSolve integration to RID and RIMS. Accomplishments: - User journey and low-fidelity prototype for RID & QMS Integration. - Redesigned the new and improved Document Management. - Redesigned layouts of existing solutions powered by Apollo UI: Audit, CAPA, Change, Deviation, and NC. Show less



Pilgrim Quality Solutions

• United States
• Software Development
• 1 - 100 Employee

• UX Manager

  • Mar 2013 - Oct 2020

  - Designed UI/UX of SmartSolve solutions to improve productivity. - Created end-to-end prototypes to facilitate requirements verification and product development. - UI/UX design of all management solutions. - Acted as a consultant to manage rapid implementations of OOB SmartSolve. Accomplishments: - Solution designs of management solutions: Audit, CAPA, Change, Complaints, Deviation, Design Control, Document, Inspection, NC, OOS, Risk, Supplier, and Training. - Updated… Show more - Designed UI/UX of SmartSolve solutions to improve productivity. - Created end-to-end prototypes to facilitate requirements verification and product development. - UI/UX design of all management solutions. - Acted as a consultant to manage rapid implementations of OOB SmartSolve. Accomplishments: - Solution designs of management solutions: Audit, CAPA, Change, Complaints, Deviation, Design Control, Document, Inspection, NC, OOS, Risk, Supplier, and Training. - Updated typography, styles, and icons to a modern look and feel for SmartSolve and Audit Mobile for IOS. - SmartSolve portal of a one-page application with a three-panel layout to increase efficiency and usability. Users have visibility of tasks at hand and are able to complete them without navigating away. - Redesigned UX of legacy Document and Training for viewing, approving documents, and completing certifications. - Installation setup improvements by automating background processes and improving user interactions. These optimizations resulted in minimum data input and reduced installation time from few hours to less than 60 minutes. - Successfully led 30 days SmartStart implementation to go live.

• Principal QC Engineer

  • Jan 2006 - Mar 2013

  - Created test plans, coverage matrix, and test cases for manual software testing. Managed and reviewed QC deliverables. Created and managed departmental procedures and associated documentation. Conducted usability testing and provided feedback to the engineering and product team to enhance usability.

• Associate Product Manager

  • Aug 2004 - Dec 2005

  - Created detailed specifications of new products and enhancement, and performed final product acceptance to verify requirements. Performed competitive analysis and provided feedback to the product marketing team.

• Technical Support Team Leader

  • Oct 1999 - Aug 2004

  - Managed incoming support calls and provided resolutions in a timely manner. Led User Acceptance Testing of all product releases and reviewed corresponding documentations. Created and managed departmental procedures and trained team members. Generated various reports to measure performance. Positions held: • Team Lead: Jul 2003 – Aug 2004 • Senior Technical Support Specialist: Feb 2001 – Jul 2003 • Technical Support Specialist: Oct 1999 – Feb 2001