Pria Lad
Head of Business Operations at Fusion Consulting Ltd- Claim this Profile
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English Native or bilingual proficiency
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Gujarati Native or bilingual proficiency
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Hindi Professional working proficiency
Topline Score
Bio
Credentials
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HR Mangement Diploma
CIPDAug, 2021- Nov, 2024 -
IF3 - Underwriting Process
Chartered Insurance InstituteMay, 2017- Nov, 2024 -
IF2 - General Insurance Business
Chartered Insurance InstituteJan, 2017- Nov, 2024 -
IF1 - Insurance, Legal and Regulatory
Chartered Insurance InstituteJan, 2016- Nov, 2024 -
Dispensing Assistant Certificate
Royal Pharmaceutical SocietyJun, 2003- Nov, 2024
Experience
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Fusion Consulting Group
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Head of Business Operations
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Aug 2022 - Present
Providing Operational support across the Group
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Practice Manager
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Jun 2018 - Aug 2022
Fusion, a multi disciplinary consulting practice providing services to SME’s | Fusion Tax | Fusion Accountancy | Fusion Law | Fusion Digital | Fusion FinancialDuties include;- HR (new starter and leaver process, contracts of employment, absence reporting, appraisals, policy improvement and implementation, grievance and disciplinary, employee relations and engagement, TUPE, training Line Managers, recruitment and talent management, implementation of HRIS systems)- Payroll- Office Management - People management - organising social events- Work allocation for Fusion Law including adding matters on to Clio, allocating and coordinating new matters, and being involved in M&A completion paperwork - escalated client complaints- AML
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IL&FS Financial Services Ltd (IFIN)
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Investment Banking
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400 - 500 Employee
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Office Manager & PA to CEO
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May 2017 - Jun 2018
IL&FS Global Financial Service (UK) Ltd Ad hoc office managerial and PA duties to CEO IL&FS Global Financial Service (UK) Ltd Ad hoc office managerial and PA duties to CEO
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Slater Gordon Solutions
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United Kingdom
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Legal Services
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1 - 100 Employee
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Legal Review & Compliance Team Manager
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Jan 2005 - Jun 2016
As a Manager, I had the responsibility of ensuring the department's operations run smoothly on a daily basis.Managing the contact centre office floor as well as responding to all delegated duties from Direct Line Manager.Managing diaries, and sole responsibility for 7 day, 4 shift rota. Attendance, sickness and holiday approval both manually and on HR net.Recruiting and hiring.Training all staff in front end policies, procedures and ensuring HR policies are adhered to, staff inductions, health and safety.Claims handling and liability assessment training. Using databases such as PIMS, MID, askCUE, HRnet.Answering calls and addressing all colleague queries both internally and nationwide as well has handling overflow client calls.Complaints handlingQuality assurance.Maintain that each client received outstanding customer service.Oversee: -Compliance in lines with SRA, TCF.-Risk assessment of all RTA, EL/PL claims-Fraud investigations-Due Diligence Secure delivery of an effective service to the public, and where possible a first contact resolution of issues and maintaining the highest standards of customer service.Help solve problems that affect the service, efficiency and productivity.Work corporately with other line managers to develop best practice.
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Education
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2020 - 2021
CIPD Qualifications
Diploma, HR Management -
2016 - 2017
Cii
Certificate in Insurance, Insurance, legal and regulatory/general insurance business/underwriting process -
1991 - 1998
Hendon school
Law, A-Level Law (B) 7 GCSE's (A-C)
Community
