Experience

Karhoo

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager

  • Sep 2015 - Nov 2016

  As a Technical Account Manager, I am in charge of: • Integration project management • Technical analysis and documentation • Platform Configuration (Django suit) • Relation with dispatch and supplier • Bug and issue tracking • Integration QA management (dispatch and supplier) • Process improvement As a Technical Account Manager, I am in charge of: • Integration project management • Technical analysis and documentation • Platform Configuration (Django suit) • Relation with dispatch and supplier • Bug and issue tracking • Integration QA management (dispatch and supplier) • Process improvement



Kaplan International Languages

• United Kingdom
• Language Schools
• 500 - 600 Employee

• LMS Coordinator

  • Aug 2014 - Aug 2015

  As the LMS Coordinator; I have to: • Provide customer service and administrative support for users of KIE’s Learning Management Systems (LMS). • Create user accounts, online courses and build online content. • Produce guides and instructional resources. • Identify bugs and problems with the LMS and report problems using Redmine, liaising with software developers to resolve these issues. • Deliver demonstrations and training sessions. • Identify and suggest areas for product… Show more As the LMS Coordinator; I have to: • Provide customer service and administrative support for users of KIE’s Learning Management Systems (LMS). • Create user accounts, online courses and build online content. • Produce guides and instructional resources. • Identify bugs and problems with the LMS and report problems using Redmine, liaising with software developers to resolve these issues. • Deliver demonstrations and training sessions. • Identify and suggest areas for product development. • Perform software testing (UAT) and produce test scripts • Support software releases. • Ensure systems are managed securely, and that the data and privacy of students, teachers and other users are protected, complying with data protection regulations. • Manage small projects and pilots. • Develop and improve administrative systems. Show less As the LMS Coordinator; I have to: • Provide customer service and administrative support for users of KIE’s Learning Management Systems (LMS). • Create user accounts, online courses and build online content. • Produce guides and instructional resources. • Identify bugs and problems with the LMS and report problems using Redmine, liaising with software developers to resolve these issues. • Deliver demonstrations and training sessions. • Identify and suggest areas for product… Show more As the LMS Coordinator; I have to: • Provide customer service and administrative support for users of KIE’s Learning Management Systems (LMS). • Create user accounts, online courses and build online content. • Produce guides and instructional resources. • Identify bugs and problems with the LMS and report problems using Redmine, liaising with software developers to resolve these issues. • Deliver demonstrations and training sessions. • Identify and suggest areas for product development. • Perform software testing (UAT) and produce test scripts • Support software releases. • Ensure systems are managed securely, and that the data and privacy of students, teachers and other users are protected, complying with data protection regulations. • Manage small projects and pilots. • Develop and improve administrative systems. Show less



CY Cergy Paris Université

• France
• Education Administration Programs
• 700 & Above Employee

• Technical Manager

  • Oct 2011 - Mar 2014

  As the technical manager, I was in charge of the implementation, management and monitoring of our Learning Management Systems (LMS): Dokeos and E-space. In which I had to modelize the online courses while assisting and training the teachers. I worked on the production of our learning contents. I planned and managed the video conferences for all components of the university. I was also involved on other projects like the C2I2E online certification or the implementation of… Show more As the technical manager, I was in charge of the implementation, management and monitoring of our Learning Management Systems (LMS): Dokeos and E-space. In which I had to modelize the online courses while assisting and training the teachers. I worked on the production of our learning contents. I planned and managed the video conferences for all components of the university. I was also involved on other projects like the C2I2E online certification or the implementation of videostreaming server... Show less As the technical manager, I was in charge of the implementation, management and monitoring of our Learning Management Systems (LMS): Dokeos and E-space. In which I had to modelize the online courses while assisting and training the teachers. I worked on the production of our learning contents. I planned and managed the video conferences for all components of the university. I was also involved on other projects like the C2I2E online certification or the implementation of… Show more As the technical manager, I was in charge of the implementation, management and monitoring of our Learning Management Systems (LMS): Dokeos and E-space. In which I had to modelize the online courses while assisting and training the teachers. I worked on the production of our learning contents. I planned and managed the video conferences for all components of the university. I was also involved on other projects like the C2I2E online certification or the implementation of videostreaming server... Show less



CrossKnowledge

• France
• E-Learning Providers
• 100 - 200 Employee

• Junior Project Manager

  • Nov 2009 - Oct 2011

  As a junior project manager, I actively participated in project steering (from creation to deployment). I was in charge of the production of e-learning solutions (LMS utilisation and configuration), the conception of new content and innovation. I worked on all the aspects of creating video content for Crossknowledge clients (planning and budgeting, consultants management, validating the quality). I had to write technical specifications and learning documentations. I also worked… Show more As a junior project manager, I actively participated in project steering (from creation to deployment). I was in charge of the production of e-learning solutions (LMS utilisation and configuration), the conception of new content and innovation. I worked on all the aspects of creating video content for Crossknowledge clients (planning and budgeting, consultants management, validating the quality). I had to write technical specifications and learning documentations. I also worked on other tasks such as: content management with Alfresco (Electronic Document Management system), bug correction in Flash or user accounts management using LDAP Directory. Show less As a junior project manager, I actively participated in project steering (from creation to deployment). I was in charge of the production of e-learning solutions (LMS utilisation and configuration), the conception of new content and innovation. I worked on all the aspects of creating video content for Crossknowledge clients (planning and budgeting, consultants management, validating the quality). I had to write technical specifications and learning documentations. I also worked… Show more As a junior project manager, I actively participated in project steering (from creation to deployment). I was in charge of the production of e-learning solutions (LMS utilisation and configuration), the conception of new content and innovation. I worked on all the aspects of creating video content for Crossknowledge clients (planning and budgeting, consultants management, validating the quality). I had to write technical specifications and learning documentations. I also worked on other tasks such as: content management with Alfresco (Electronic Document Management system), bug correction in Flash or user accounts management using LDAP Directory. Show less