Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative

  • Feb 2022 - Present

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with a wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies. • Answer 80 to 120 inbound calls per day in a fast-paced environment. • Provide excellent customer service while handling confidential information. • Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted. • Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes. • Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint. Show less



Costco Wholesale

• Wholesale
• 1 - 100 Employee

• Member Services Associate

  • Jul 2020 - Sep 2021

  • Welcoming customers and greeting them. • Listening to customer needs and concern. • Resolving customer complaints in a professional manner. • Explaining to members about the products and services. • Providing information about member fees, benefits, policies, and procedures. • Recommending products and services to the members. • Solving queries and issues related to payment. • Documenting the member’s problem for future reference. • Reporting to the Supervisor on the day-to-day activities. • Attending workshops and conferences to enhance your skills and knowledge. • Maintaining reports on members and their details. • Performing clerical duties as and when required. • Staying updated with the latest technique to cross-sell the products and services. Show less



Woodmere Lanes

• United States
• 1 - 100 Employee

• Concierge

  • Jan 2020 - May 2020

  • Performs miscellaneous job-related duties as assigned. • Maintain updated knowledge of assets specific to the company’s needs. • Greet guests and confirm reservations. • Provide excellent customer service and attention to detail. • Maintain positive ongoing relationships. • Maintain high ethical standards and professionalism. • Multitask and prioritize as necessary to meet customer needs. • Represent the company with integrity and dedication. • Performs miscellaneous job-related duties as assigned. • Maintain updated knowledge of assets specific to the company’s needs. • Greet guests and confirm reservations. • Provide excellent customer service and attention to detail. • Maintain positive ongoing relationships. • Maintain high ethical standards and professionalism. • Multitask and prioritize as necessary to meet customer needs. • Represent the company with integrity and dedication.