Information Technology Help Desk Technician

• Nov 2022 - Present

IT Systems Technician

• May 2022 - Oct 2023

•Install, upgrade, monitor, and troubleshoot issues with LAN systems including but not limited to client computers (desktops, laptops, thin/zero clients). •Provides Tier 1 support for Authority employees, passenger-facing technologies, and Airport-provided tenant systems. •Provides support for COMNER, FIDS, GIDS, and Amadeus EASE as well as IED paging hardware and software troubleshooting support. •Stock, refill MAPs, and Asset Management •Service Desk •Install, upgrade, monitor, and troubleshoot issues with LAN systems including but not limited to client computers (desktops, laptops, thin/zero clients). •Provides Tier 1 support for Authority employees, passenger-facing technologies, and Airport-provided tenant systems. •Provides support for COMNER, FIDS, GIDS, and Amadeus EASE as well as IED paging hardware and software troubleshooting support. •Stock, refill MAPs, and Asset Management •Service Desk

Deployment Technician

• Nov 2021 - May 2022

• Imaging Laptops using Symantec Ghost Solution Site • Assigning asset tags • Joining the domain • Deploying computers to Sarasota County Schools • Imaging Laptops using Symantec Ghost Solution Site • Assigning asset tags • Joining the domain • Deploying computers to Sarasota County Schools

Substitute Tech Support

• Feb 2021 - Nov 2021

• Assists operations, service levels and implementation of computers and networking equipment • Troubleshoots and restores routing technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures • Responsible for level 1 and level 2 software and hardware support • Communicates with team members to complete priority-based tickets within required timeframes • Assists operations, service levels and implementation of computers and networking equipment • Troubleshoots and restores routing technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures • Responsible for level 1 and level 2 software and hardware support • Communicates with team members to complete priority-based tickets within required timeframes

Human Resources Intern

• May 2018 - Aug 2018

Responsible for new hire orientation and on-boarding process Created and updated employee information using Microsoft Dynamics NAV. Organized and maintained employee files including filing and creating new hire packets Responsible for new hire orientation and on-boarding process Created and updated employee information using Microsoft Dynamics NAV. Organized and maintained employee files including filing and creating new hire packets