Experience

St Julien Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Bellman/Valet

  • Sep 2014 - Present

  Responsible for ensuring overall guest experience and satisfaction. First to welcome guest with a smile to the hotel and anticipate their needs. Ensure the highest level of service by going above guests' expectations through being personable, building relationships, and making their stay feel like home. Goal is to provide phenomenal service to guarantee guests' fulfillment, return visits and recommendations to others. Bell person duties • Assist guests' with personal belongings and valet services • Escort to checkin • Introduction to the hotel, room and services provided • Guarantee room is above expectations • Recommend restaurants and local activities • Provide directions and transportation • Connect guests' with other Hospitality Professionals and departments • Create warm environment through name recognition • Inquire about guests' stay and satisfaction • Take responsibility and personally follow through on complaints Show less



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • May 2010 - Sep 2014

  Responsible for conducting overall guest experience, going above and beyond the call of duty to ensure the highest level of service. Cultivated a sincere and welcoming atmoshpere to all guest and employees alike. Performed a variety of service tasks throughout many departments including; golf course, food and beverage, banquets, business center, and guest services. Strived for excellence to guarantee guests’ expectations were met, personally follow through on complaints, and invite internal guests back to the resort. Guest services tasks included answering phones, checking guest in and out of the resort, dinner and transportation reservations, recommendations for local activities, door service, valet, chauffeur services and bell person duties. Throughout employment, received numerous guest compliments, and was awarded Omni Service Champion four times. Show less