Preston Pertesses
IT Systems Administrator at Maryland Masonic Homes- Claim this Profile
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Topline Score
Bio
Credentials
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MCP
MicrosoftJan, 2007- Sep, 2024 -
A+
CompTIAJan, 2004- Sep, 2024
Experience
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Maryland Masonic Homes
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Systems Administrator
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Apr 2016 - Present
The only guy for all things IT...and Nurse Call...and TVs...and Telephony. I do it all. In the four years I have been at Maryland Masonic, I have: * Upgraded the entire network to boost performance and productivity - a 10 fold increase * Installed an IP telephony solution including a new fiber optic front end for the organization * Installed a new HD Television system for Residents and Staff * Installed an eMAR system for medication dispensation and recording * Upgraded the entire facility to Windows 10 with no downtime With these improvements we continue to grow and thrive as an organization and Top-Rated Health Care Provider - a rated 5-Star facility. Show less
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LifeBridge Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Project Manager/Systems Administrator/Media Services
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Jul 2009 - Dec 2015
• Maintained 400+ bed Pay TV and Medical Education system for hospital patients and staff. • Increased revenue generation of pay system by 25%. • Collaborated with primary vendors and various internal IT teams in developing hospital- wide media systems - Marketing, Wayfinding, Patient Education. • Led installation of $1M+ boardroom media, auditorium, and simulation lab systems. • Supported department specific software platforms: Autodesk, Light, Crystal Reports and project tracking SQL database. • Supported all desktop computer installations for Planning and Programming department as 1st and 2nd level support. . • Upgraded individual Patient Unit Media systems five years running covering over $1M in assets and services. • Specified, Installed and Maintained live video feed from National Aquarium to new Children’s Hospital – the first of its kind from the aquarium. • Saved hospital over $1M by installing and maintaining Digital Drawing Portal for Capital Improvements department. Show less
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Geeks On Call
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IT Services and IT Consulting
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1 - 100 Employee
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Computer Support Technician
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2007 - 2009
Computer and Network Troubleshooting and Repair (Part Time) • On site troubleshooting and repair encompassing every aspect of computer service and maintenance: Malware diagnosis and removal; network and peripheral configuration; application installation and support; hardware installation and configuration; system and network design. • Provide highest level of customer interaction and service, at customer location. Computer and Network Troubleshooting and Repair (Part Time) • On site troubleshooting and repair encompassing every aspect of computer service and maintenance: Malware diagnosis and removal; network and peripheral configuration; application installation and support; hardware installation and configuration; system and network design. • Provide highest level of customer interaction and service, at customer location.
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DigitaLogic, Inc.
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United States
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Software Development
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1 - 100 Employee
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Hardware Manager
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2003 - 2009
Network Administration • Administration and maintenance of company LAN/WAN. • Troubleshoot LAN/WAN issues including design, connectivity, and hardware/software configuration. • Provide configuration and support for network hardware and software. Desktop and Server Support • Support and troubleshooting for company desktop and server systems. • Application and help desk support for company and external customers. • Design and execute security, backup and recovery strategies, and new technology implementation. Customer Support • Design, implement, and administer external LAN/WAN remote site for revenue generation. • Provide technical and help desk support to those customers as needed. Show less
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CompUSA
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Retail
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300 - 400 Employee
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Certified Product Technician
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2003 - 2004
• Troubleshooting and repair of all types of computer systems, hardware and software. • Estimate and evaluate all types of computer systems, hardware and software for repair. • Uphold highest level of customer service and support in accordance with company traditions. • Troubleshooting and repair of all types of computer systems, hardware and software. • Estimate and evaluate all types of computer systems, hardware and software for repair. • Uphold highest level of customer service and support in accordance with company traditions.
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Keystone Peer Review Organization
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United States
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Medical Practices
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1 - 100 Employee
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QA/ISO/Training Coordinator
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2001 - 2003
QA/ISO/Training Coordinator • Installation of ISO9002 Quality System for customer, on-site at Analysis Center (successfully registered). • Performing and coordinating employee, management training. • Performing Electronic Data Control (EDC, Configuration & Change Management), PC desktop support. • Quality Assurance/Control Manager for customer, on-site at Analysis Center. QA/ISO/Training Coordinator • Installation of ISO9002 Quality System for customer, on-site at Analysis Center (successfully registered). • Performing and coordinating employee, management training. • Performing Electronic Data Control (EDC, Configuration & Change Management), PC desktop support. • Quality Assurance/Control Manager for customer, on-site at Analysis Center.
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QA/Technical Trainer/Field Operations/Service
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1989 - 2001
Quality Assurance Manager (1998-2001) • Guided company through ISO 9002 registration. • Conducted internal audits involving six facilities and over 1,000 team members. • Conducted multiple, nationwide steering committees simultaneously. • Created technical manuscripts and training documents, and performed training. • Performed Electronic Data Control (EDC, Configuration & Change Management). • IT support Team Member performing desktop support for Windows 9x, NT, and 2000 systems. Project Manager (1997-1998) • Managed international technical support project for leading satellite telephone manufacturer. • Administered budget, managed end-user information database and client assets, directed warranty functions and equipment service (troubleshooting and repair). • Supervised international customer service help desk and personnel. • Assisted in development of strategic marketing initiative and collateral materials. Technical Trainer (1995-1997) • Created and implemented nationwide technical services training program for AMERICOM. • Participated in comprehensive strategic development program for the first satellite telephone system in North America and administered the program nationwide. Field Operations Manager (1994-1995) • Managed newly acquired service organizations. • Supervised personnel acquisition and administered training. Service Manager (1992-1994) • Managed all facets within two facilities which performed cellular installation and maintenance for Bell Atlantic Mobile (now Verizon Wireless). Installation and Maintenance Supervisor (1989-1992) • Supervised personnel and performed technical services for cellular customers. • Based on performance was promoted into multi-management within three years. Show less
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Education
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Lake Clifton Sr High School
Community
