Experience

Hyatt Regency Vancouver

• Canada
• Hospitality
• 1 - 100 Employee

• Bartender

  • Aug 2010 - Present



Computer Masters, Inc.

• Account Executive

  • Oct 2009 - Apr 2010

  •Managed accounts in both English and Spanish for a small minority woman owned business, which led to an increase in the company’s gross profit during the first quarter of 2010. •Maintained excellent rapport with various IT buyers, which led to more business relationships and an increase in sales with other IT buyers. •Demonstrated exceptional leadership, organizational, oral, written, communication, interpersonal, analytical, and problem resolution skills as I excelled in both independent and collaborative work environments. •Dedicated, innovative and self-motivated team player, which led to an increase in sales accounts. •Prepared and implemented marketing strategies, which led to successful sales programs and advertisement. •Studied computer related items as well as the most efficient shipping tactics, which led to an increase in customer satisfaction. •Responsible for making new accounts and also maintaining old accounts. •Proficient in the use of various computer programs and applications including ACT and Data Pro. Show less



W Hotels

• Hospitality
• 700 & Above Employee

• Bar Manager

  • Aug 2008 - Oct 2009

  •Performed a key role during the grand opening of the W hotel in Scottsdale, Arizona which was the organization of all three bars in the hotel, which resulted in efficient service to all guests. •Communicated the W hotel brand philosophy while training new employees, which fostered teamwork and pride in the organization. •Communicated efficiently with the kitchen and the bar staff while dealing with changes to the menu. •Managed the liquor inventory and ordered fruit and other accessories for all the bars in the hotel. •Maintained an excellent relationship with all of the liquor vendors throughout Arizona. •Provided a professional grooming appearance and a positive attitude at all times. •Attended weekly meetings with the W hotel staff and provided insight on ways to promote the W hotel brand within the bar atmosphere. Show less



Vanguard

• United States
• Financial Services
• 700 & Above Employee

• Client Relations Associate

  • Jan 2005 - Jan 2008

  •Provided accurate and thorough information for both Spanish and English speaking customers. •Treated customers in a professional and courteous manner by actively listening to them, acknowledging their needs, exhibiting empathy, and building rapport. •Probed customers to clarify their request, and assisted in determining their investment suitability which led to a 10% increase in customer satisfaction. •Provided realistic expectations to clients regarding account activity, which helped clients with diversification and important timelines when it comes to saving for retirement. •Communicated Vanguard’s investment philosophy with clients during investment discussions encouraging dollar cost averaging and the important growth of mutual funds. •Identified issues, drew appropriate conclusions, weighed alternatives, and selected the best solution while talking to clients on the phone in English or Spanish and in team huddles as well. Show less