Presley Kay
System Administrator at Davis IT Solutions- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce Certification
CompTIAOct, 2018- Nov, 2024
Experience
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System Administrator
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May 2017 - Present
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.•Installed and configured networking equipment at client locations to build out networks. ( Watchguard firewalls, Ubiquiti switches and wireless, as well as servers, racks, and cabling)•Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues•Lead desktop… Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.•Installed and configured networking equipment at client locations to build out networks. ( Watchguard firewalls, Ubiquiti switches and wireless, as well as servers, racks, and cabling)•Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues•Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions• Provide recommendations to clients involving hardware implementation, software recommendations, and security policies. Show more Show less
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Help Desk Specialist
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Jan 2017 - May 2017
Was responsible for providing technical assistance for questions and problems, diagnosing problems with workstations around campus, and documenting resolutions to issues.- New workstation setup and configuration- Printer troubleshooting and diagnostics- Password resets for users accounts- Student and staff ID creation - Serve as first point of contact for technical assistance over phone and ticketing system- Help maintiain equipment inventory
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Service Technician
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May 2016 - Aug 2016
Helped perform onsite visits for repairs and installs as well supporting clients remotely.• Performed computer hardware/software installation and configuration• Maintain incident records and resolutions• Configuring and installing of new IT equipment• Perform maintenance and provide customer support• Conducted research on new products and solutions that could be implemented
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Education
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Louisiana State University
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Southern Arkansas University
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Beebe High School
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