Experience

Oxford International Education Services

• India
• Education Administration Programs
• 1 - 100 Employee

• Head of Strategic Operations & New Project Development

  • Feb 2022 - Present

  • Developed, implemented, and evaluated key policies and procedures that drive a high-quality admissions experience.• Expert knowledge of the UK admissions landscape in order to support personalised admissions journey for students• Developing, leading and coaching a team of over 80 team members to ensure a seamless and high quality experience in efficiency and service levels• Provide ongoing training for the team on Admissions processes and eligibility criteria.• Experience of leading and managing staff with the ability to engage, motivate and develop individuals to deliver objectives• Identifying areas of opportunity to plan and implement process/changes based on business needs• Improving quality and maintaining compliance at all times• Maintained and improved admissions turnaround times and offer rates to facilitate and improve recruitment opportunities• Work closely with the Managing Director and Head of Recruitment to strategize and streamline the student application journey and partner integration for enhanced efficiencies



Mohit Gambir Education Private Limited

• Business Operations Manager

  • Mar 2021 - Jan 2022

  Oversee the delivery of a high-quality enquiry and application service for undergraduate and postgraduate applicants through management of the Admissions Team and Admissions processes. Oversee the performance of Admissions team, ensuring that applications are processed efficiently in line with program selection criteria, and the team continually meets targets and deadlines through a period of rapid growth. Train, motivate, and coach the team, setting them up for success by supporting team member’s personal development, and encouraging strong cross-functional collaboration across the business. Work with the Head of Operations closely to deliver the Recruitment and Admissions strategy through carefully designed activities and plans. Lead the Admissions Team, ensuring they have the knowledge, training and support to deliver a customer-centred service that is compliant with all necessary regulations.

• Process Manager

  • Mar 2019 - Feb 2021

  Manage the day-to-day operation of the Admission team to ensure decisions are processed within agreed timescales. Provide expert advice and guidance to support the conversion of applicants and offer holders. Monitoring the processing for student applications received from agents/ students. Manage, monitor and support students and agents by regular product updates and provide support with processing of applications and any other support from time to time.

• Team Leader

  • Jul 2018 - Feb 2019

  Overseeing student applications processing received from agents, directly from students for MENA and Africa region. Liaise with the University for admission and other relevant issues related to the student. Allocating tasks equally amongst the team and ensure turn around is always maintained. Keeping a track of any applicant close to the CAS deadline and prioritizing them. Keeping the team up to date with any process change/update to ensure quality is maintained.

• Client Support Officer

  • Mar 2018 - Jun 2018

  Processing student applications received from agents, directly from students. liaise with agents for successful completion of the application & relevant documents to process applications. liaise with the University for admission and other relevant issues related to the student. Assisting students and agents with the application, CAS and visa processes. Provide updated information to students & agents on course, start dates, forms to be filled, advise on visa documents, etc.



Ocwen Financial Solutions Pvt. Ltd. - APAC

• India
• Financial Services
• 700 & Above Employee

• Collateral Based Solutions Specialist

  • Jun 2013 - Sep 2016

  Provide caring service and innovative homeownership solutions for mortgage loan defaulters.Carry out detailed and accurate analysis of the home owner's concern and provide a complete and accurate solutionConduct proactive and effective pipeline management Complete proper review and execution of needed supporting documentation to ensure the process is fast-racked Receive, research and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, investor, internal departments, and external servicers when necessary