Experience

BIC Canada Immigration

• Canada
• 1 - 100 Employee

• Office Administrator

  • Aug 2020 - Present

  -Interacted with customers by phone, email or in-person to provide information. -Understanding variety of immigration processing categories and requirements. -Preparing and processing immigration application forms (paper and online), maintaining case correspondence, and updating files. -Collecting information and documentation from client, ensure that communications are responded to within 24 business hours -Experience performing administrative and clerical duties with proficiency in standard office practices and procedures -Trained new employees on administrative procedures, company policies and performance standards. -Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. -Coordinated communications, financial processing, registration, recordkeeping and other administrative functions. Show less



Real Canadian Superstore

• Retail
• 700 & Above Employee

• Front Desk Supervisor

  • Jan 2018 - Oct 2020

  -Monitored cash drawers in checkout stations to verify adequate cash supply. -Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. -Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. -Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. -To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales. -To assist in processing and balancing of all types of tender received in adherence with Company policy and procedures. -To update and maintain accurate information in computerized registers -Assume responsibility of managing and scheduling department in absence of Customer Service Manager. Show less