Mitarbeiter im Software Support Team

• Feb 2023 - Present

GESCHÄFTSFÜHRER DIGITALAGENCY24.DE

• Jan 2020 - Feb 2023

I founded a web development agency that offers services to companies in Germany and Switzerland. We offer online marketing and website development services. Responsibilities: • Creating, communicating, and implementing the organization's vision, mission, and overall • direction • Leading the development and implementation of the overall organization's strategy • Dedicated Server Administration • Web Developing Achievements: • Created an entire Ticket system to manage sales, projects, and employees. • Customer satisfaction • Created, maintained, and monitored the entire cloud infrastructure Technologies: ITIL, Microsoft Windows 10, Windows Server 2012, Hardware, Software, MS Office 365, MS Windows 10&11, ActiveDirectory, Android, IT-Security, Wordpress, CMS - Content Management System , MYSQL, Network Administration, VMware, Backup&Recovery, cPanel, WHM.

IT Administrator

• 2010 - Dec 2022

Das Menbun e-Sports Center ist eine eSports-Organisation mit 200 Computern, die täglich von Tausenden von Kunden besucht wird. Responsibilities: • Created and supported all company technological infrastructure Hardware & Software • Upgraded, repaired and configured computers, application software, servers, and various other peripherals. • Active Directory Administration • Conducted monthly server maintenance and applied updates and patches. • Maintained and monitored the server room, the wireless network, and other server • infrastructure. Achievements: • Client Satisfaction • Increased Company revenue each year by minimum 50% by keeping the company up to date with the latest technologies • Ranked the company to the most recognized e-sports center in the Country Technologies: Windows 7,8,10&11, Microsoft Windows Server, MS Office 365, Network, Administration (LAN/WAN), Hardware Configuration, ActiveDirectory, IT Network & Hardware Security Infrastructure, Software Configuration (Updates, Patches, Fixes), Backup & Recovery Administration, Lan Ticketing System, VPN. https://www.instagram.com/menbungaming/

IT - Analyst & Administrator

• Jan 2018 - Jun 2018

Allianz Group is an outsourcing company based in Kosovo with 60 Employees. It is in partnership with companies in Switzerland. Responsibilities: • Identifying business intelligence reports and data. • Identify and review KPIs and develop BI data and warehouse strategy. Technologies: Windows 10, Data mining, Tableau, data visualization, IT Administration, Network Administration, VPN, VMware, Local Ticketing System Allianz Group is an outsourcing company based in Kosovo with 60 Employees. It is in partnership with companies in Switzerland. Responsibilities: • Identifying business intelligence reports and data. • Identify and review KPIs and develop BI data and warehouse strategy. Technologies: Windows 10, Data mining, Tableau, data visualization, IT Administration, Network Administration, VPN, VMware, Local Ticketing System

IT Administrator

• May 2016 - Apr 2017

Responsibilities: • Monitoring and maintaining networks and servers. • Administration von E‐Mail‐Gateway / Blacklisting • Active Directory Administration (Creating user accounts and performing access control.) • Documenting processes, as well as backing up and archiving local and cloud data. • Ticket Solving CRM • Supervising and mentoring IT department employees, as well as providing IT support. Achievements: • Upgraded the Computer network from Local to Windows Server 2012 • Upgraded to a better CRM system to manage projects (Jira) • Upgraded the company concept from a local Event organization into a virtual reality event organization. Technologies: Windows Server 2012 R2,Windows 10&11, dedicated server, MS Office 365, JIRA, Network Administration, Hardware Maintenance, Printers, Mobiles, Cloud Servers, cPanel, WHM, Backup & Recovery www.ceokos.com

Web Developer & IT Administrator

• Jan 2015 - Jan 2016

Responsibilities: • Install and configure software and hardware • Maintain, repair and upgrade the operating system including hardware and software • Active Directory Administration • Monitor the performance of existing computer systems and IT infrastructures Technologies: Windows 7, Microsoft Office, Windows Server, Network Administration, Hardware Configuration, Software Installation-Updates-Patches, Printers, Mobiles, cPanel, WHM, Backup & Recovery. Responsibilities: • Install and configure software and hardware • Maintain, repair and upgrade the operating system including hardware and software • Active Directory Administration • Monitor the performance of existing computer systems and IT infrastructures Technologies: Windows 7, Microsoft Office, Windows Server, Network Administration, Hardware Configuration, Software Installation-Updates-Patches, Printers, Mobiles, cPanel, WHM, Backup & Recovery.

IT Support 1&2 Level

• Nov 2011 - Feb 2012

Responsibilities: • Performing basic problem solving and assistance on various software applications and hardware systems for department users and/or the university community. • Creating a positive Student & Teacher experience • Quickly resolving small or easy-to-manage issues • Performs routine technical assistance and maintenance duties Technologies: Software, hardware, networking, communications, Local Ticketing System. Responsibilities: • Performing basic problem solving and assistance on various software applications and hardware systems for department users and/or the university community. • Creating a positive Student & Teacher experience • Quickly resolving small or easy-to-manage issues • Performs routine technical assistance and maintenance duties Technologies: Software, hardware, networking, communications, Local Ticketing System.