Premkumar Kandiah
Quality Assurance Tester at Synergy Tech- Claim this Profile
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Topline Score
Bio
Credentials
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Certificate in Software QA Testing Analysis
Techno Canada Centre of Excellence -
Comptia A+ and Comptia Storage++
CompTIA -
Enterprise Desktop Support Technician (Windows 7)
Microsoft -
MCITP: Microsoft IT Professional
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MCTS: Microsoft Certified Technology Specialist (Windows 7 Configuration)
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Mictosoft Certified: Solutions Associate (Windows 7
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Redhat Linux 7.0 Certified Engineer
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Redhat Linux 7.0 Certified System Administrator
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SCSA: Sun Certified System Administrator
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VCP 5.5: VMware Certified Professional (Esxi 5.5 Vcenter 5.5 Vsphere 5.5)
VMware
Experience
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Quality Assurance Tester
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Aug 2018 - Present
Participated in multiple projects through Software Testing Life Cycle.PROJECTS:o Project Name: Digital Appointment Book and Service Integration with EMR: It is a patient scheduling system for a Scarborough area major healthcare organization.Responsibilities:• Created Test Cases, conducted testing and documented and tracked test results and bugs.• Performed system, unit, acceptance, regression, load and functional/performance testing on dozens of applications using both… Participated in multiple projects through Software Testing Life Cycle.PROJECTS:o Project Name: Digital Appointment Book and Service Integration with EMR: It is a patient scheduling system for a Scarborough area major healthcare organization.Responsibilities:• Created Test Cases, conducted testing and documented and tracked test results and bugs.• Performed system, unit, acceptance, regression, load and functional/performance testing on dozens of applications using both automated and manual testing methods. • Created test scenarios for User Acceptance Testing (UAT).• Maintained documents for change request and implemented procedures for testing changes.• Maintained Requirement Traceability Matrix (RTM).• Leveraged knowledge of object-oriented programming to help validate, verify, communicate and resolve software issues through careful, thoroughly documented testing to maximize return on investment (ROI) for IT initiatives.• Documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for the organization.• Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines.• Completed all assignments on or ahead of schedule. Show more Show less
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Technical Support Analyst
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Aug 2018 - Feb 2020
Migrate and refresh RBC PCs and laptops across Ontario from Windows 7 to10. Configure, troubleshoot and test all peripherals eg: PinPads, MSRs, Digital Cheque Scanners, Epson Printers and Signature Pads on all migrated CSR machines and set them up for next business day.Configure and troubleshoot bank applications eg: Service Platform, Sales Platform, Client Forms and Internal Forms, Service 3, Advice 3 and Admin Apps on all machines for banking staffs for next business day.Provide… Migrate and refresh RBC PCs and laptops across Ontario from Windows 7 to10. Configure, troubleshoot and test all peripherals eg: PinPads, MSRs, Digital Cheque Scanners, Epson Printers and Signature Pads on all migrated CSR machines and set them up for next business day.Configure and troubleshoot bank applications eg: Service Platform, Sales Platform, Client Forms and Internal Forms, Service 3, Advice 3 and Admin Apps on all machines for banking staffs for next business day.Provide onsite support for branch users who had any issues with migration. Show more Show less
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Quality Assurance Tester
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Aug 2015 - Sep 2018
• Work with development teams to create test plans for enhancements and fixes on applications• Work as part of a team to perform manual / automated functional, regression and performance testing on all Utility Technology systems and projects• Provide a positive role model, in terms of both work performance and attitude• Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly• Strong working knowledge of Quality Center… • Work with development teams to create test plans for enhancements and fixes on applications• Work as part of a team to perform manual / automated functional, regression and performance testing on all Utility Technology systems and projects• Provide a positive role model, in terms of both work performance and attitude• Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly• Strong working knowledge of Quality Center software• Solid understanding of the software development life cycle (SDLC) with a proven ability to deliver quality software to client standards and on schedule• Excellent interpersonal skills with the ability to build strong working relationships with colleagues• Technical Proficiency/Aptitude – able to quickly pick up and retain technical information and processes• Computer knowledge, knowledge of using python, java, C++ etc will be• HP Mercury testing tools (Quality Centre, Quality Test Professional QTP/UFT)• Strong working knowledge of desktop applications Show more Show less
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Technical Support Analyst
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Feb 2013 - Jul 2015
• Upgrade from XP to Win7 and Win 7 to Win10 using SCCM.• Provided and assisted with hardware support and diagnostics for users• Provided software troubleshooting and repair for various programs used within the environment• Maintained and updated asset tracking for all systems replaced or moved.• Created and updated documentation on existing or new processes, programs, and procedures.• Performed break-fix tasks for both hardware and software issues.• Performed software… • Upgrade from XP to Win7 and Win 7 to Win10 using SCCM.• Provided and assisted with hardware support and diagnostics for users• Provided software troubleshooting and repair for various programs used within the environment• Maintained and updated asset tracking for all systems replaced or moved.• Created and updated documentation on existing or new processes, programs, and procedures.• Performed break-fix tasks for both hardware and software issues.• Performed software and hardware compatibility testing for upgraded systems.• Assisted the development team by verifying, and correcting values in a database• Resolved Priority 1 issues requiring extensive documentation and rapid resolution resulting in upmost customer satisfaction• Managed and tracked computer assets such as desktops, laptops, monitors, and various printers located • Assisted in software installation of group specific program• Ensured software compliance on company computers Show more Show less
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Technical Support Analyst
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Feb 2011 - Jan 2013
• Deployment and maintenance of Linux Servers.• Performance monitoring (OS, CPU, Memory, Network and Disk)• Detect, report, and resolve Unix/Linux Server related hardware and OS problems.• Patching Unix/Linux operating systems to the latest appropriate releases.• Set up the Yum repository for the Linux Servers• Managing a team of Service Desk representatives to ensure the highest quality of customer service and a timely resolution of end user issues• Provide hands-on… • Deployment and maintenance of Linux Servers.• Performance monitoring (OS, CPU, Memory, Network and Disk)• Detect, report, and resolve Unix/Linux Server related hardware and OS problems.• Patching Unix/Linux operating systems to the latest appropriate releases.• Set up the Yum repository for the Linux Servers• Managing a team of Service Desk representatives to ensure the highest quality of customer service and a timely resolution of end user issues• Provide hands-on technical support to end users• Participate in the development and communication of help sheets• Ensure backups and data restore tasks are being completed. Show more Show less
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Education
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Carleton University
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Diploma in Electrical Engineering SriLanka
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