Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Corporate Receptionist

  • Jan 2022 - Present



Beds and Bars Group

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Team Supervisor

  • Sep 2021 - Aug 2022

  • Quickly assumed responsibility, managing a team of c.15 people. • Demonstrated a strong attention to detail and organisation when cross-checking stock against revenue.• Gave speeches at team training events.• Communicated sales benchmarks to the team and operated cross-functionally, delivering against targets.• Always put the customer first, ensuring that queries and requests were met across the board. • Quickly assumed responsibility, managing a team of c.15 people. • Demonstrated a strong attention to detail and organisation when cross-checking stock against revenue.• Gave speeches at team training events.• Communicated sales benchmarks to the team and operated cross-functionally, delivering against targets.• Always put the customer first, ensuring that queries and requests were met across the board.



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• VIP Co-ordinator

  • Jul 2019 - Sep 2021

  • Promoted an enjoyable and personable atmosphere for customers. • Assisted in training the new team.• Provided excellent customer service resulting in a high level of customer satisfaction• Co-ordinated the VIP hospitality section, building relationships with regular customers and assisting with events. • Promoted an enjoyable and personable atmosphere for customers. • Assisted in training the new team.• Provided excellent customer service resulting in a high level of customer satisfaction• Co-ordinated the VIP hospitality section, building relationships with regular customers and assisting with events.



Byron

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Bartender/Barista

  • Mar 2019 - Jul 2019

  • Effective when working under pressure and managed time efficiently. • Cleaned and maintained supplies, tools, equipment, and storage areas complying with safety regulations. • Prepared and served drinks and food in accordance with health codes and café standards. • Performed all support tasks such as cleaning cases and equipment and restocking display cases. • Effective when working under pressure and managed time efficiently. • Cleaned and maintained supplies, tools, equipment, and storage areas complying with safety regulations. • Prepared and served drinks and food in accordance with health codes and café standards. • Performed all support tasks such as cleaning cases and equipment and restocking display cases.



Inditex

• Spain
• Retail
• 700 & Above Employee

• Sales Assistant

  • Dec 2017 - Dec 2018

  • Worked effectively as part of a small team as a sales representative, efficiently communicating and driving KPIs for the store.• Engaged in client relations; liaising and communicating accordingly to facilitate the best customer experience possible.• Established an understanding of our key products and their relationship to Zara’s brand image, in order to give expert advice to our customers. • Worked effectively as part of a small team as a sales representative, efficiently communicating and driving KPIs for the store.• Engaged in client relations; liaising and communicating accordingly to facilitate the best customer experience possible.• Established an understanding of our key products and their relationship to Zara’s brand image, in order to give expert advice to our customers.