Experience

Ramada Suites by Wyndham Kuala Lumpur City Centre

• Operation Manager

  • Aug 2018 - Present

  Operation Manager Has been promoted to Operation Manager and overlooking all department. Managing activities include planning, control and performance improvement with operation strategy.Ensure all department operation runs smoothDemonstrating strong leadership and motivational skills is important for the hotel operations manager when supervising employees. Strong communication skills are also essential in meeting the needs of the customers and making sure their stay is… Operation Manager Has been promoted to Operation Manager and overlooking all department. Managing activities include planning, control and performance improvement with operation strategy.Ensure all department operation runs smoothDemonstrating strong leadership and motivational skills is important for the hotel operations manager when supervising employees. Strong communication skills are also essential in meeting the needs of the customers and making sure their stay is a satisfactory oneDeveloping and Implementing strategies that will ensure a positive experience that exceeds guest’s expectationsWork collaboratively with all department managers to make sure operations are running smoothly in tandem with one anotherAnticipate all guest needs and respond promptly & accordinglyEstablish and maintain standards for staff performance and customer serviceMaintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. Staffing the hotel appropriatelyReviewing employee behaviour, appearance and performanceConducting daily meetings to ensure that all departments are in working orderManaging stock control and inventory checks.Having a keen eye on budgets and budgetary changes.Communicating changes in an order process to relevant parties.Ensuring that health and safety regulations are followed.Documenting procedures for third-party monitoring.Ensuring staff working on processes are happy and operating efficiently.Supporting all functions of the business to work together. Show more Show less



Qliq Damansara

• Assistant Front Office Manager

  • Apr 2017 - Mar 2018

  • Performing as Department Head and reporting to General Manager and Owner • Monitoring overall Front Office Operation • Train, Cross-Trains and retains all front office personnel.• Updates group information. Maintains, monitors and prepares group requirement. Relays information to appropriate personnel • Works within the allocated budget for the front office • Revive daily front office work and activities reports generated by Night Audit , front office… • Performing as Department Head and reporting to General Manager and Owner • Monitoring overall Front Office Operation • Train, Cross-Trains and retains all front office personnel.• Updates group information. Maintains, monitors and prepares group requirement. Relays information to appropriate personnel • Works within the allocated budget for the front office • Revive daily front office work and activities reports generated by Night Audit , front office log book and guest feedback forms daily basis.• Operate all aspects of front office computer system, including software maintenance, report generation and analysis and simple configuration changes. Show more Show less



Eastin Hotel

• Senior Duty Manager

  • Feb 2016 - Feb 2017

• Duty Manager

  • Jun 2013 - Jan 2016

• Supervisor

  • May 2012 - Present



One World Hotel Sdn Bhd

• Receptionist

  • Dec 2010 - May 2012

  • I was responsible fulfill all responsible requests from guests to ensure their comfort and satisfaction.• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities. I easy to communicate with guests and staff.• My work was more like customer service which is more personalized is always a practice here as I have taken care of our guest to ensure they have the best service and have great… • I was responsible fulfill all responsible requests from guests to ensure their comfort and satisfaction.• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities. I easy to communicate with guests and staff.• My work was more like customer service which is more personalized is always a practice here as I have taken care of our guest to ensure they have the best service and have great experience.• While working here I am learning great professional attitudes as I attend hospitality seminars.• Has been trained for doing upsell and has been rewarded best Seller and given certificate for good in customer care and excellence. Furthermore has learned how to handing group. Show more Show less