Experience

Protouch

• India
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Head Of Ecommerce

  • Mar 2022 - Present

  Ahmedabad, Gujarat, India



Divine Casa (CTM Homestyle Pvt LTD)

• Head Of Ecommerce

  • Jan 2021 - Jun 2022

  Ahmedabad, Gujarat, India Direct ownership of growth & PnL of the marketplace, E-Commerce strategy and execution. Brand Growth over marketplaces and expansion over different platforms - Managing eCommerce channels like Amazon, Myntra, Flipkart, Ajio, Jiomart, Snapdeal, etc Coordinating with account manager maintaining relation & working on joint business plan for each sales channel Analyse of our category performance within each channel and taking proper action to improve our share in each… Show more Direct ownership of growth & PnL of the marketplace, E-Commerce strategy and execution. Brand Growth over marketplaces and expansion over different platforms - Managing eCommerce channels like Amazon, Myntra, Flipkart, Ajio, Jiomart, Snapdeal, etc Coordinating with account manager maintaining relation & working on joint business plan for each sales channel Analyse of our category performance within each channel and taking proper action to improve our share in each channel Managed "add campaign" & work to improve "ROI" Developed strategy to optin for each channel in the upcoming events Analysed selling price and USP of our products to make necessary changes for the growth Keeping up to date with the latest developments in the category NEW product development, based on the R&D in the category Brand Website - Analyse data on customer retention, cross-selling, upgrades, repeat buying Analyse the consumer experience by channel & recommend ways in which we can improve sale Seller feedback and Product Review management. Show less



Just Corseca

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Feb 2020 - Jan 2021

  India Brand - Corseca (NOW - Just Corseca) Managing D2C website www.corseca.in (shopify) Managing E-commerce portals | Onboarding on new sales channel Inventory & Product Management, Order Processing & Report Digital Marketing through social media D2C Platform (shopify) Research and analyse competitor for re-developing website. End to end website setup. Banner and discount management Offer & Coupon Configuration QC/Testing of functionality of the website… Show more Brand - Corseca (NOW - Just Corseca) Managing D2C website www.corseca.in (shopify) Managing E-commerce portals | Onboarding on new sales channel Inventory & Product Management, Order Processing & Report Digital Marketing through social media D2C Platform (shopify) Research and analyse competitor for re-developing website. End to end website setup. Banner and discount management Offer & Coupon Configuration QC/Testing of functionality of the website and coupon code Implemented process for order processing and customer support. Affiliate & coupon marketing through CRED, Gpay, Phonepay, grabbon and other E-Commerce strategy and execution. Onborded on ecommerce sales channel such as tatacliq, myntra, flipkart, and other Developed ecommerce strategy and executed for expansion over existing platform. Improved & enhanced Product listing. Implemented order processing & customer support for brand development Daily, weekly and monthly sales report. Show less



Kaushalam Digital Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• E-commerce Manager

  • Jan 2013 - Mar 2020

  Ahmedabad Area, India Client Coordination Managing D2C website (Dotnet, php) Managing E-commerce portals (Multiple & Concurrent) Inventory & Product Management, Order Processing & Report Providing Digital Marketing Solutions through Social Media D2C Platform (Dotnet, php) Project coordinator for ecommerce website – US clients such as halfpricedrapes.com, ascretadmirer.com, acedpot.com Coordinating as bridge between client and developer Discussion & Execution of changes required for… Show more Client Coordination Managing D2C website (Dotnet, php) Managing E-commerce portals (Multiple & Concurrent) Inventory & Product Management, Order Processing & Report Providing Digital Marketing Solutions through Social Media D2C Platform (Dotnet, php) Project coordinator for ecommerce website – US clients such as halfpricedrapes.com, ascretadmirer.com, acedpot.com Coordinating as bridge between client and developer Discussion & Execution of changes required for ecommerce website R&D of competitor website Execution of changes on the website Complete website management for client Product listing & inventory management, order processing, daily, weekly and monthly sales report. Banner and discount management on the client website Offer & Coupon Configuration QC/Testing of functionality of the website and coupon code Ecommerce Platform Complete Ecommerce sales channel management (amazon.com- seller|vendor|dropship, wayfair, overstock, homedepot, houzz, ebay, Walmart and other Product listing, inventory management, order processing, daily, weekly and monthly sales report Show less



Azure Knowledge Corporation

• United States
• Market Research
• 400 - 500 Employee

• Market Research Executive

  • Apr 2011 - Sep 2012

  Ahmedabad, Gujarat, India Experience as a Market Research Executive, I specialized in methodically gathering and analyzing company data from a range of online sources, including the Financial Times, official websites, and newsletters. My primary objective was to construct comprehensive profiles of target companies, thereby enabling stakeholders to make informed decisions. This approach entailed meticulous scrutiny of financial reports, industry trends, and annual statements to gain insights into companies' financial… Show more Experience as a Market Research Executive, I specialized in methodically gathering and analyzing company data from a range of online sources, including the Financial Times, official websites, and newsletters. My primary objective was to construct comprehensive profiles of target companies, thereby enabling stakeholders to make informed decisions. This approach entailed meticulous scrutiny of financial reports, industry trends, and annual statements to gain insights into companies' financial well-being, growth trajectories, and market standings. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Email Customer Support

  • Mar 2011 - Oct 2011

  Ahmedabad, Gujarat, India During my tenure at TTEC (previously motif) under the Priceline.com process, I specialized in voice + email customer support. My responsibilities included meticulously reviewing customer emails and providing effective solutions to address their concerns. Additionally, I played a crucial role in liaising with hotel partners through phone calls, working diligently to secure resolutions for Priceline customers. I adeptly managed customer reviews, utilizing them as valuable feedback to enhance our… Show more During my tenure at TTEC (previously motif) under the Priceline.com process, I specialized in voice + email customer support. My responsibilities included meticulously reviewing customer emails and providing effective solutions to address their concerns. Additionally, I played a crucial role in liaising with hotel partners through phone calls, working diligently to secure resolutions for Priceline customers. I adeptly managed customer reviews, utilizing them as valuable feedback to enhance our services. In instances where customers faced challenges during their hotel stays booked via Priceline.com, I expertly facilitated compensatory solutions, often in the form of complimentary offerings, to ensure their satisfaction. My role not only sharpened my communication skills but also enabled me to excel in resolving complex issues, ensuring positive experiences for Priceline.com users. Show less



Aegis Bpo Services Limited., (An Essar Enterprise)

• India
• Consumer Services
• 1 - 100 Employee

• Customer Care Executive

  • Jan 2009 - Dec 2010

  Ahmedabad, Gujarat, India I began my professional journey as a customer care executive at BPL Mobile's (Mumbai) postpaid inbound department. Over the course of two years, I excelled in my role, garnering numerous awards and recognition for my exceptional customer service skills. Within just 1.5 years, I was promoted to the position of floor assistant due to my dedication and performance. This opportunity allowed me to provide support and guidance to my team, contributing to our collective success. My experience at BPL… Show more I began my professional journey as a customer care executive at BPL Mobile's (Mumbai) postpaid inbound department. Over the course of two years, I excelled in my role, garnering numerous awards and recognition for my exceptional customer service skills. Within just 1.5 years, I was promoted to the position of floor assistant due to my dedication and performance. This opportunity allowed me to provide support and guidance to my team, contributing to our collective success. My experience at BPL Mobile not only honed my customer service abilities but also showcased my leadership potential. Show less