Office/Finance Administrator

• Feb 2022 - Present

Immigration Consultant

• May 2021 - Jan 2022

• Assessed clients and dealt with all the applications via telephone and face to face, to ensure clients suitability. • Prepared quotes based on the type of case, analysed the case, and advised on their eligibility. • Entered clients’ details into the CRM, attention to detail was must, as every single detail of the client can change the whole case. • Built rapport with clients, resolved their queries related to their immigrations plans. • Provided all the visa information, advised on list of the documents they needed to submit and maintained their confidential details. • Achieved monthly revenue targets.

Sales Executive

• May 2019 - Sep 2020

• Maintained and promoted high level of customer service always, helped clients to choose holiday and booking using internal system-TBS • Encouraged clients to book multiple destination tours, in order to increase sales and for their own benefit and to create a positive experience for them. • Handled card and cash payments accurately and ensured it was properly accounted for. • Provided Visa information, collected visa documents and submitted requests from passengers, which requires great attention to detail. • Cooperated with clients to determine their needs and advised them appropriate destinations, modes of transportation and travel dates, meet profit and sales targets. • Received and resolved customer queries, dealt with travel problems, complaints or refunds. • Entered data into company software and upheld client files, maintained statistical and financial records

HR administrator

• Sep 2018 - Aug 2019

• Trained new members of the team and encouraged the learning process of procedures and standards for all general duties • Recognised by HR Manager in succeeding beyond expectations, went extra mile by performing other duties. • Collaborated with sales team to achieve the goal before deadline. • Ensuring a high level of customer-satisfaction, answering general telephone queries and handling any complaints. • Provided general support for complex administrative issues, including payments and invoice processing. • Arranged and conducted telephone and face to face interviews, scheduled HR Manager’s calendar. • Took ownership of work-related issues, either by finding a solution or seeking advice where necessary.