Experience

Roots

• Thailand
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2023 - Present

  -Approach new clients, convert them to leads, and maintain good relationships. -Sustain business growth and profitability by maximizing the value of ERP business. -Analyze customer data to improve customer experience. Understand client needs, uncover potential roadblocks, and identify areas for improvement. -Hold product demonstrations for customers. -Act as the project manager and coordinator for pilot customers and partners that will be parts of the R&D phase of the product (e.g. Banking partners, Trading business sectors, Shipping firms). -Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. -Ensure customers are happy with the product/service/experience; drive continuous product/service innovation Provide strategic, consultative, and hands-on support -Oversee product release planning; coordinate, test, and deploy new features; report on metrics and product metrics Engage in special projects, events, and campaigns Collaborate with the marketing team to share feedback, create promotion materials, and more. -Manage customer feedback and support SaaS billing and payments Improve customer-facing documentation, FAQ, support, and training materials. -Develop and forecast quarterly product release plans Lead customer segmentation, segmentation strategy, and targeted sales Show less



Helius Technologies

• Singapore
• IT Services and IT Consulting
• 200 - 300 Employee

• Recruitment Consultant

  • 2023 - 2023

  - Liaise with client pipelines to comprehend job role requirements in order to source the most appropriate candidates - Write and post IT job descriptions on specialist IT job boards, social media as wekk as any other relevant sourcing channels - Source, screen and compose a shortlist of suitable candidates for various IT roles - Interview potential candidates - Liaise with client pipelines to comprehend job role requirements in order to source the most appropriate candidates - Write and post IT job descriptions on specialist IT job boards, social media as wekk as any other relevant sourcing channels - Source, screen and compose a shortlist of suitable candidates for various IT roles - Interview potential candidates



Invitrace Company Limited

• Thailand
• Hospitals and Health Care
• 1 - 100 Employee

• • Feb 2022 - Dec 2022

  - Conduct new directions of products to gain the best yet unique positioning among competitors.- Create co-marketing campaigns with large business units in order to boost awareness of the productand benefits for partners' sales increase.- Apply new pricing strategies to most properly suit each client's requirement, and also to build abusiness portfolio of pricing diversity that can be adapted to any type of client.- Design new business plans for new innovation requirements to later propose to clients, and thenexecute them to be the new leading product trend in the market.- Collect useful insight from market trends and competitors in order to later create and give data-oriented presentations related to prospective customers and potential adoption of product features. Show less

• • Feb 2022 - Dec 2022

  Manage and be the owner of health-tech innovation projects required by leading private hospitals andother government sectors.- Assists CIO with the successfully comprehensive cycle of acquired projects; from the initial stage tocompletion, including budget planning, timeline management, development stage with engineering, etc.- Ensures all documentation, such as contract, M/A, TOR, and Partnership agreement, is accuratebefore submitting to external parties.- Confirm work order tasks and task priorities of each project are done in a timely manner.- Be a liaison between the client, both corporate and internal teams. Show less



Doctor Raksa

• Thailand
• Information Technology & Services
• 1 - 100 Employee

• Operations Associate

  • Apr 2021 - Jan 2022

  - Assist the Operations Team Lead to manage and perform the organization's daily operations. For instance, updating the process of each planning executed, managing workforce and resources efficiency to respond to the day-to-day tasks, etc. - Provide feedback for business performance e.g. application appearance development, service fee adjustment, safety policies, users identification, etc. - Cooperate with the Engineering team in order to provide feedback, as a tester/user, after testing new features that are expected to deploy on the application and services of the business. - Execute the business action plans to make the company become aligned with its direction. - Coordinate and track the marketing campaigns with the cooperating partners also with the internal marketing team in order to evaluate the expectation and outcomes of each campaign that has been launched. - Work closely with the Business Development team to find opportunities and development for new business or cooperation with external organizations. - Hunt new pharmacies or medical devices vendors to be the supplier partners to the organization. As well as gather more strategic partners ( brands, cooperate, insurance, etc.) to find room to do the co-campaign in order to increase brand awareness. - Work together with the Customer Service team in order to evaluate and improve the customer experiences and to create standardized responsive SOP for the Customer Service team. - Inspect and control inventory value as the company demands. Monitoring the top sell products to maintain the stock to be able to fulfill the expecting request. Show less