Experience

Sterling

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Success Partner

  • May 2022 - Present



Apar PeopleWorld

• Information Technology & Services
• 100 - 200 Employee

• Client Acquisition Manager

  • Jan 2022 - Apr 2022



Legacy School Bangalore (LSB)

• Education Administration Programs
• 1 - 100 Employee

• Teacher & AHOD - Mathematics [Primary School]

  • Jul 2018 - Dec 2021

  ▪ As Primary Assistant Head of Department for Mathematics was required to lead, manage and develop Primary School in the subject area to ensure it achieves the highest possible standards of excellence in all its activities. ▪ As Primary Assistant HOD was the main point of contact for the Mathematics department. ▪ Functioned as a proactive manager of, mentor and guide to the teachers in the primary. Kept the primary teachers abreast of all changes, requirements and compliances of the CAIE. ▪ As Primary Assistant HOD was responsible for the implementation of the subject and related matters, effectively with the primary subject teachers to ensure that the teachers delivered the subject curriculum in line with the CAIE requirements and interdisciplinary/transdisciplinary integration. ▪ As Primary Assistant HOD had to ensure consistent and collaborative learning across the grades within the primary. ▪ Assisted the Grade Lead as a back up in all the management task execution and communication between the Grade Level team. ▪ Trained and guided the new teachers in learning the school culture and discipline. ▪ Managed the responsibilities as a class teacher as well as a Subject Liaison. ▪ Ensured tasks were done well within the timelines. Show less



Education Industry

• Education Administration Programs
• 100 - 200 Employee

• Marketing Personnel and Teacher

  • Feb 2014 - Aug 2017

  Over the course of 3 years I have diversified into a marketing personnel and a seasoned educator - Marketing, Trainer and Teacher • Education Department • Brainbay Educare Pvt. Ltd., Bangalore - Teacher • Primary Department • Deva Matha Central School [Garden Group of Institutes], Bangalore - Teacher • Primary Department • Lokhandwala Foundation School, Mumbai - Teacher • Primary Department • Thakur Public School, Mumbai - Teacher • Primary Department • CMR NPS, Bangalore A passion for the teaching field with a great teaching aptitude. ▪ Excellent ability to reach the target students’ knowledge grasping level and implement appropriate teaching methods and techniques. ▪ Thorough knowledge of the subject to be taught and its background. ▪ Great fluency in spoken English and command over comprehension. ▪ Knowledge of utilizing all the modern teaching aids appropriately and effectively. ▪ Unique ability to create quick interests among the students about the subject. ▪ Knowledge of common student's psychology, high concern and caring attitude regarding the problems they face in the learning process. ▪ Follows high standard of personal and work ethics. Show less



AXA

• France
• Insurance
• 700 & Above Employee

• Assistant Manager

  • Oct 2007 - Dec 2010

   Spearheading a workforce of 20 personnel and contributing to the Canadian Migration from the initial phases of the Project.  Back up for the Ops Manager with a department strength of 63.  Understands the different areas of operations within AXA BS and propagate organizational values.  Leads and motivates the team to facilitate achievement of SLAs.  Liaises with various departments within AXA BS to gain support and resolve issues and identify.  Facilitates and implements process improvement ideas to improve efficiency.  Builds strong partnership with customers.  Anticipates customer requirements and delivers accordingly.  Identifies and supports training needs (technical as well as soft skills) of members of the team.  Manages overtime and FTE requirements as per business requirements.  Ensuring accurate and timely reporting to all stakeholders.  Participates in the recruitment process.  Conducting appraisal and provides grooming to potential talent for their career progression.  Implementing rewards / recognitions and incentive programs.  Implements training modules to improve operating knowledge & other soft skills.  Has been one of the Key contributor of my department towards Organizational Initiative - Center of Excellence.  Worked on Transformation Projects to provide productivity benefit to the customers, stakeholders, department as well as the organization. Show less



Accenture Services Pvt Ltd.

• Bengaluru Area, India

• Assistant Manager

  • Apr 2006 - Jul 2007

   Transitioning the accounts payable process from client site (Ireland) to Bangalore spearheading a team of 20 including 1 team lead as well as managing the project strength (53) in the absence of operations manager.  Overseeing the accounts payable function from scanning of invoices till payment proposal submission inclusive of vendor database management.  Supporting customer service helpdesk lead to run their team efficiently and effectively.  Adhering to quality and service standards to support the overall Accenture-Client(s) relationship and to deliver continuous improvement.  Managing and supervising the vendor master data management team.  Providing regular service and performance report to the client. Worked as the coordinator and contributor to design the critical reports as per Clients Requirement. Ensured the compilation of MIS reports  Maintaining responsibility for managing defined senior client responsibilities and obtained proactively regular feedback from client representatives.  Contributing as one of the member for center of excellence and operational excellence project.  Training on operational excellence quality course and also implemented it in the process to increase efficiency and accuracy of tasks.  Reviewing job descriptions into internal job portal and liaised with mobilization & recruitment & HR teams on hiring needs- either for external hires or through IJPs.  Liaising with global teams in all aspects as well as handling interactions with local teams- operations, technical & support.  Contributing towards driving BCP implementation / mapping. Highlights  Went for the knowledge transfer to client site for 4 weeks with a 15 member team.  Trained on Operational Excellence  Implemented Operational Excellence with in the process and was identified by the Client to implement on client site. Show less



Siege Works [India] Software Pvt. Ltd.

• Bengaluru Area, India

• Manager - Operations

  • Nov 2004 - Mar 2006

   Handling a group of more then 25 people and reporting to the Director of the Company for a P2P [Procure to Pay] project and its clients/customers.  Executing upon financial modules including GL, AP and AR financial accounting & controlling, Bank Reconciliation (Manual and Electronic).  Maintaining company and customer contracts and agreements.  Supporting monthly, quarterly and year-end audit and MIS reporting process.  Helping in the set-up of the lab as per the project requirements.  Negotiating with a reputed vendor to get the equipments as required for the set up of the lab within the budgets assigned. Highlights  Put a Structure in place for the India Branch with compliance to HR & Asset Management policies and Procedures. Show less



Hewlett Packard Financial Operations

• Bengaluru Area, India

• Team Lead

  • Mar 2002 - Nov 2004

   Steering activities of a group of 20-25 people.  Working closely with the duty managers and ensured productivity, quality on regular day-to-day issues.  Involving in transitioning and working in various projects including technical support projects, finance projects, procurement portal project and lastly worked for the accounts payable [for external vendors of HP] Project.  Handling all aspects of employee relations, BPO complexities – floor management issues.  Coordinating directly with clients in order to effectively examine and document their critical business process flows, particularly during the transition phase of projects.  Performing detailed analysis on extracted information utilizing metrics in order to measure, define and improve processes and undertook trend analysis on the information sourced.  Reevaluating and adjusting standards as the business grows and changes.  Knowledge transfer: having extracted key technical and financial knowledge from client, documented their business process fundamentals and presented findings to relevant departments within the equitant organization.  Developing best practices processes in conjunction with operational, financial and IT departments in order to deliver key solutions to client.  Managing call flow effectively by monitoring calling patterns and adapting to meet the volume of calls to ensure profitability, SLAs and schedules.  Reporting regular constant team’s performances by monitoring, evaluating and providing feedbacks to the higher management.  Handling escalation and also escalated to the relevant management to achieve the TAT.  Attending conference calls with the clients and provided periodic feedback of business performance and ensured the clients/customers satisfaction.  Leading and administering the client-servicing department for the assigned projects. Highlights  Best Team Leader.  Achieved 95% Quality within 3 months of Project Go Live Show less



Customer Asset Private Ltd.

• Bengaluru Area, India

• Process Associate

  • Jun 2001 - Mar 2002

   Aiming at being a world class service specialist on every query answered or clarifications rendered.  Delivering performance in terms of production, customer satisfaction and internal quality.  Handling the team and preparing schedules for the day.  Working for both voice projects and data projects.  Making efficient at various processes and maintaining the quality standards. Highlights  Underwent training in various fields and participated in the COPC audit.  Aiming at being a world class service specialist on every query answered or clarifications rendered.  Delivering performance in terms of production, customer satisfaction and internal quality.  Handling the team and preparing schedules for the day.  Working for both voice projects and data projects.  Making efficient at various processes and maintaining the quality standards. Highlights  Underwent training in various fields and participated in the COPC audit.