Preeti Das
Senior Manager at IJCP Group- Claim this Profile
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Bio
Credentials
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Agile Essential: A practical Guide to the Agile Process
Alison - Empower YourselfDec, 2021- Nov, 2024 -
Diploma in Project Management
Alison - Empower YourselfNov, 2021- Nov, 2024 -
ISO 9001:2015 - Quality Management System (QMS)
Alison - Empower YourselfNov, 2021- Nov, 2024 -
Pursuing Agile Master Certification
Alison - Empower YourselfJan, 2021- Nov, 2024 -
Certificate of Computer Fundamentals
Ideal Computer Job Training InstituteDec, 2008- Nov, 2024
Experience
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IJCP Group
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India
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Advertising Services
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1 - 100 Employee
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Senior Manager
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Dec 2022 - Present
• Monitoring and managing services across products to ensure optimal service • Maintaining high-performance levels for service-related processes, and implementing improvement a activities wherever necessary • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-service reviews and escalations. • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery • Developing a deep understanding of projects to gain insights into the scope of service delivery • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization • Performance and Quality Management • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades • Providing accurate and regular reports to the management on the performance of the service delivery • Leading personnel management, performance assessment, training, and mentoring • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments • Maintain relationships with various vendors to ensure training is obtained on new products • Overseeing change management and being an advocate for new products/processes. • Maintain a positive attitude while leading a team of service associates in an efficient and productive manner. • Understand how to make changes to the company knowledge base to anticipate the needs of your team. • Monitor top-tier customer problems to ensure a high level of response time and proper problem resolutions Show less
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CLIRNET
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India
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Health and Human Services
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100 - 200 Employee
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Senior Team Manager
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Jan 2021 - Nov 2022
• Supported team members in an environment of inclusion, open discussion, and results-driven collaboration.• Supervised three different teams (Scheduling, Execution & Acquisition).• Took Full ownership of planning, execution & improvements of processes for better Stakeholder & Customer management.• Assisted Recruitment, Monitor KPIs, and perform control checks to ensure delivery within the timeline.• Identified the risks & issues while evaluating project schedule, budget, timelines, and progress.• Created and maintain comprehensive project documentation, Strategic thinking, and Effective Delegation, Prioritization & Time Management.• Oversee and guided all activities of the Service team.• Worked with the board of directors to determine values, new operational policies, and strategic plans for short and long-term goals.• Represented the opinions, suggestions, and Implementation of improvements.• Developed problem management and service improvement plans.• Ensured customer/business, client, support, and technical parties are represented in the definition and evolution of services• Monitored department issues and client complaints.• Assigned tasks to technicians throughout each workday that are based on SLAs, technician availability, and the technician’s skills Show less
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Manager
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Jan 2021 - Dec 2021
• Onboard new vendors to the company to run the operation smoothly.• Hiring, training and managing service staff in best consumer service practices• Worked with Institutional Leadership team to develop marketing and sales opportunities and campaigns to support existing clients and acquire New Client. • Contribute to the development of the institutional sales strategy and implements.• Working closely with senior stakeholders, overseeing budgeting, Reporting & auditing for Quality assurance.• Managed stakeholders for project delivery and flawless execution of project within SLA.• Managed Change and requirements of different external stakeholders (pharma companies).• Market Analysis to identify suitable topics for different sessions and stakeholder management for Session Moderation.• Communicated with Doctors for performing knowledge sharing sessions on company’s online platform and working with analytics team to analyse the participation of different knowledge sessions.• Lead Webinar and live session streaming on different online platforms. Show less
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Team Lead
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Jan 2020 - Dec 2020
• Preparing a great team by training and sharing product knowledge and monitoring their performance by reports to ensure long-term success.• Understanding the strengths and weaknesses of individual team members to get the best performance from them and work on their weaknesses by training and cross training to improve their skills as well as team performance. • Taking daily team huddle to improve team bonding and team motivation, to know the team problems, keeping the team updated about the organizational updates. • Daily, Weekly and Monthly Digital CME Session Participation Analytical reports, KPI Reports based on different topics and session timing basis.• Daily and monthly performance report of associates based of Connection and Participation.• Handling Complain mails regarding any technical or stakeholder related issues.• Handling and coordinating for different Client Projects and Moderating Client Sessions. Show less
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Customer Engagement Specialist
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Jan 2019 - Dec 2019
• Maintain attendance data of team in excel and giving necessary knowledge support.• Doctors Profile creation in CRM software and maintaining database of the same.• Convincing different doctors for doing knowledge sharing sessions, organized by company. • Collecting participation of different Doctors for different knowledge sessions.• Worked for Different Team as Internal Session Moderator.• Attending CME Conference for Company App Promotion.
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Alok Transport Private Limited
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India
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Back Office Executive
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Feb 2018 - Dec 2018
• Maintained books and records of various entities. • Managing day to day accounting procedures in preparation of various vouchers related to bank and cash vouchers. • Maintained books and records of various entities. • Managing day to day accounting procedures in preparation of various vouchers related to bank and cash vouchers.
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SastaSundar
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India
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Wellness and Fitness Services
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300 - 400 Employee
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Customer Service Supervisor
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Sep 2016 - Nov 2017
• Preparing different types of excel based reports (People Performance, Order maintaining etc.)• Pharmacy verification and Verifying prescriptions of given orders.• Customer order processing and complain mail handling.
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Customer Service Associate
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Apr 2015 - Sep 2016
• Help the customer to understand medicine & dosage with the assistance of the pharmacist.• Responsible for maintaining Customer Profile in CRM software.
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3D TitanLab
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Kolkata, West Bengal, India
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Customer Care Executive
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Oct 2014 - Jan 2015
• Making outbound calls to the UK Customers about “Survey”. • Making outbound calls to the UK Customers about “Survey”.
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Atcis Technology
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Care Executive
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May 2013 - Jun 2014
• Handling customer query and complain calls and giving floor support. • Handled different reports (monthly / quarterly / daily), taking request for roster & allocation of shifts. • Handling customer query and complain calls and giving floor support. • Handled different reports (monthly / quarterly / daily), taking request for roster & allocation of shifts.
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Ideal Computer Job Training Institute
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Kolkata, West Bengal, India
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Computer Basics Trainer
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Jan 2009 - May 2013
• MS Word, MS Power-point, MS Excel Basic trainer. • MS Word, MS Power-point, MS Excel Basic trainer.
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Education
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2018 - 2021
Netaji Subhash Open University, Kolkata
Bachelor of Arts - BA, Arts -
2006 - 2008
Patipukur Girl's high school || W.B.C.H.S.E
Higher Secondary (10+2), Arts -
1996 - 2006
Patipukur Girl's High School || W.B.B.S.E.
Secondary (Class 10), General
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