Experience

Google Operations Center

• Technology, Information and Internet
• 700 & Above Employee

• Metrics and Reporting Specialist

  • Sep 2022 - Present



AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

• India
• Public Relations and Communications Services
• 700 & Above Employee

• Business Analyst

  • Jan 2017 - Sep 2020

  4+ years of Experience with SQL / ETL / Amazon Redshift / Oracle.4+ years of Experience in developing reports and dashboards using industry standard BI tools like Tableau and Amazon Quiksight.1 year Experience on Fraud and Abuse analysis.Worked on version control systems like datanet.Created and worked on multiple share points for collection and management of data.Closely work with development team with the requirements of product and timelines of product team and vice versa.Connecting and networking with stake-holders, including but not limited to operations, program management, training teams.Experience in defining requirements and extracting business insights from data and analytics.Automating, updating, and maintaining reports used to report service level violations.Worked with HR team for yearly rating dashboards.Build an end-to-end process for defining and publishing KPIs, including obtaining partner approval, validation, documentation, organization-wide standards and automation.Performing in-depth analysis of daily, weekly, and monthly site performance in order to offer input to Operations and other programme management stakeholders in order to assist sites in meeting their efficiency targets.Worked on project data and reporting databases to evaluate business opportunities, size projects, conduct analysis and prototype data solutions.Worked with planning, execution and managing teams of multiple pilot projects which were later turned to full time projects.Worked on building questionnaires for operations team to collect data which would be necessary for data analysis.Devise and evaluate methods for collecting data, such as surveys and questionnaires.Set up a feedback system to discuss gains in overall capacity planning procedures and promote future planning accuracy.Participating in global efforts to meet the expanding demands of the market place.Real time capacity management on multiple sites depending upon the skill set. Show less

• Risk Management Specialist

  • May 2016 - Dec 2016

  Support the Fraud and abuse Team within Internal Audit.Partner with legal to deliver investigations, support audit teams in assessing and responding to fraud risk, and collaborate with other risk and compliance functions.Establish standard operating procedures, process controls, recommend revisions, and ensure alignment with risk requirements.Validate risk mitigation activities for their effectiveness, and consult on controls and technology.Partner with different teams in understanding the risk patterns and also creating relative SOP’s. Show less