Teaching Assistant

• Jun 2022 - Present

Office Administrator

• Mar 2021 - Apr 2021

• Assisted the HR Manager to identify needs and preferred qualifications of potential employees. • Organized Business Travel for the Director and Managers • Liaised with Hotels for Corporate Deals for employees • Arranged meetings and maintained the Minutes of the same • Assisted the HR Manager to identify needs and preferred qualifications of potential employees. • Organized Business Travel for the Director and Managers • Liaised with Hotels for Corporate Deals for employees • Arranged meetings and maintained the Minutes of the same

Revenue Accounts Supervisor (Worked in capacity equivalent to Revenue Accounts Officer)

• Jul 2014 - Sep 2014

•Team Management for the Revenue Accounting Processes- Passenger and Cargo •Planned Processes and Resources to meet strict deadlines •Lead staff training & monitor team performance •Managed and executed key revenue controls •Conducted Team Meetings to ensure smooth functioning of the team CUSTOMER SERVICE •Ensured Client Services as per SLA & Handle Client requests for implementation of new processes •Analyzed queries from Client and provided innovative resolutions •Organized Monthly Client meetings to ensure smooth operations •Highlighted important Client requirements to the management to incorporate the same on request LIAISING WITH IT AND SALES AND ACCOUNTS TEAM •Liaised with System Business Support Group & IT to conduct system testing for new developments and processes •Established strong relationship with Sales and Accounts, IT and Business Support Group for smooth functioning of Client Account Show less

Revenue Accounts Supervisor (Working in capacity equivalent to Revenue Accounts Officer)

• Oct 2012 - Jun 2014

•Team Management for the Revenue Accounting Processes- Passenger and Cargo•Planned Processes and Resources to meet strict deadlines •Lead staff training & monitor team performance •Managed and executed key revenue controls•Conducted Team Meetings to ensure smooth functioning of the teamCUSTOMER SERVICE•Ensured Client Services as per SLA & Handle Client requests for implementation of new processes •Analyzed queries from Client and provided innovative resolutions•Organized Monthly Client meetings to ensure smooth operations •Highlighted important Client requirements to the management to incorporate the same on requestLIAISING WITH IT AND SALES AND ACCOUNTS TEAM•Liaised with System Business Support Group & IT to conduct system testing for new developments and processes •Established strong relationship with Sales and Accounts, IT and Business Support Group for smooth functioning of Client Account Show less

Revenue Accounts Supervisor

• Mar 2011 - Sep 2012

. Executed weekly closing for smooth liquidity of revenue · Delegated work among the team members. · Quality Check Head to monitor Team Performance and prevent revenue leakages· Monitored processing and accounting as per ISO 27001 and SSAE 16 requirements· Highlighted amendments crucial to the SOP to the Team Leader.· Proactively completed processing tasks, Pre-Closing, Closing & Accounting activities with weekly IATA closing. · Trained and mentored new staff on Billing Processes · Assisted the Team Leader to setup and test the Billing Value screen for Quality Check· Evaluated Outward Billing of documents, SATA tickets & FIMS as per procedure laid by IATA or SPA agreements between Interlining Carriers with tax billings.· Special Prorate Agreement checks to analyze filing of Code-share & Special Agreement Carriers in the system.· Conducted Manual/Supplementary billing · Suggested System Improvements to simplify processes. Show less

Revenue Accounts Supervisor

• Mar 2007 - Oct 2012

•Evaluated Inward billed travel documents and Rejection Memos as per Bilateral Agreements and Time Limits •Evaluated Airline Correspondence in a systematic & professional manner ACCOUNTING: •Accounted for Additional & Reversal Entries and completed reconciliation •Identified Issues challenging the processing system and initiated requests to resolve the same ADDITIONAL RESPONSIBILITIES: •Resolved discrepancies in the physical agreement of a particular carrier & agreement filed in the system with the filing team. •Conducted Quality check to maintain team performance and ensure accuracy in billing. •Reported Monthly Sales under-collection in Inward billing to the fare audit team where agents have under-collected on own airline tickets •Determined final revenue share of Olympic Airways & Olympic Air as separate databases exist (Mgmt. Change) •Assisted the Sales and Outward Billing team with Processing & Quality check Show less

Customer Service Representative

• Jun 2004 - Feb 2007

•Evaluated Outward, Inward Billings and Rejection Memos on Own and Other Airline tickets •Trained and monitored staff for team performance through Quality Checks to avoid Revenue leakages •Executed weekly closing under IATA norms & regulations for smooth liquidity of revenue as per Six Sigma compliance •Evaluated Outward, Inward Billings and Rejection Memos on Own and Other Airline tickets •Trained and monitored staff for team performance through Quality Checks to avoid Revenue leakages •Executed weekly closing under IATA norms & regulations for smooth liquidity of revenue as per Six Sigma compliance