Experience

Elevate East London LLP
• United Kingdom
• Government Administration
• 1 - 100 Employee
• Customer Service Officer

  • Jul 2019 - Present


NHS England

• Hospitals and Health Care
• 200 - 300 Employee

• IT Support Analyst Nhs England

  • Jun 2016 - Jun 2019

  Working for NHS IT support help desk has allowed me to become more used to handling technical issues, to utilize appropriate IT system, carrying out administrative tasks, prioritizing and ensuring that all customers are dealt with at all time. And not breaching SLA.I was highly involved in resolving incidents,Remote Access , handling request and migrating user accounts, I have successfully delivered these queries on time. Moreover, the role has tested my abilities working in a team as it was an extremely high-pressured environment, a 24 hours service helpdesk was provided. This includes out of hours, which enabled me to work more co-operatively, flexibly in other to meet up with expectations . Show less



Global Data

• Romania
• IT Services and IT Consulting

• Customer Service Manager/Account Manager

  • Jan 2014 - May 2016

  Global Data Customer Service Manager/Account Manag • Dealt with clients in person, by Telephone and via emails • Identified and qualified accounts to assess market potential. • Spearheaded market research to identify branding opportunities, cement strategies and sustain a loyal customer base. • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated • Developed accurate sales forecasts by analysing sales feedback and wrote reports for senior leadership. • Maintained and organized a customer database of over 600 clients nationwide. • Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects. • Responsible for general reception and administrative duties • Listened attentively to client feedback and worked with product development team Show less



Samsung Business UK

• Customer Service Specialist

  • Apr 2010 - Nov 2013

  Duties • Always Provided excellent customer service • Assisted customers with finding suitable products over the phone • Maintaining a friendly manner and calm positive demeanour when handling complaints. • Following up on ongoing customer cases and communicating progress to management and customer • Creating and maintain customer call log. • Worked with other team members to carry out general administrative duties as required Duties • Always Provided excellent customer service • Assisted customers with finding suitable products over the phone • Maintaining a friendly manner and calm positive demeanour when handling complaints. • Following up on ongoing customer cases and communicating progress to management and customer • Creating and maintain customer call log. • Worked with other team members to carry out general administrative duties as required



Sky

• France
• Wireless Services

• Call Center Operator

  • Feb 2008 - Mar 2010

  Part of a busy and Efficient call centre Team, Providing frontline support for Valued Customers. Duties • Calmly deal with often challenging issues in busy call centre environment • Resolve any customer grievances and provide solutions accordingly • Answering phones and dealing with initial enquires • Redirecting calls to appropriate departments • Maintaining customer satisfaction Part of a busy and Efficient call centre Team, Providing frontline support for Valued Customers. Duties • Calmly deal with often challenging issues in busy call centre environment • Resolve any customer grievances and provide solutions accordingly • Answering phones and dealing with initial enquires • Redirecting calls to appropriate departments • Maintaining customer satisfaction