Customer Relations Officer

• Mar 2022 - Present

Customer Care Representative

• Feb 2021 - Feb 2022

Track Record: ๏ Proactively increased and maintained customers’ satisfaction rate by 98%. ๏ Commended 7x by the management for resourcefulness to business growth. ๏ Demonstrated record of customer account management and its maintenance. ๏ Maintained customers account and safeguarded the customer service inventory. ๏ Increased customers’ database to further improve the sales of company’s products. ๏ Utilized the database to track & resolve customer issues, concerns, and complaints. ๏ Executed 40+ inquiries daily & achieve 80% positive feedback from the customers Show less

Customer Care Representative

• Mar 2016 - Dec 2018

Track Record: ๏ Took full ownership of customers problems & prioritized their requests/concerns. ๏ Utilized communication skills, attention-to-detail, problem-solving, and analytical. ๏ Shoved new customer scores by 10% & promptly resolved service issues/complaint ๏ Resolved recurring service complaints by analyzing reports and identifying a significant process bottleneck; this led to a 70% ticket number reduction. Track Record: ๏ Took full ownership of customers problems & prioritized their requests/concerns. ๏ Utilized communication skills, attention-to-detail, problem-solving, and analytical. ๏ Shoved new customer scores by 10% & promptly resolved service issues/complaint ๏ Resolved recurring service complaints by analyzing reports and identifying a significant process bottleneck; this led to a 70% ticket number reduction.