Experience

COSYN Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager Business Development

  • May 2013 - Present

  • Following up new business opportunities and setting up meetings • Planning and preparing presentations • Communicating new product developments to prospective clients • Overseeing the development of marketing literature • Writing reports • Providing management with feedback • Following up new business opportunities and setting up meetings • Planning and preparing presentations • Communicating new product developments to prospective clients • Overseeing the development of marketing literature • Writing reports • Providing management with feedback



Reliance Communication Limited

• Corporate Customer Relationship Manager

  • Aug 2010 - May 2013

  • One time point contact for all queries in customer relationship management. • Circle level specialist in resolutions. • Responsible for retentions and churn management. • Provides end to end resolution for all escalated cases. • Ensuring all request are closed by SLA • Handles complaints at HUB level • Responsible for payment posting Department wise. • Reporting to the Service & Collections Head. • Preparing Account Wise Statement & Summary Sheet for corporate accounts. Additional Responsibilities • Responsible for Bill printing and Delivery In charge for AP Corporate Wireless Group, Handing over the bills to the Courier Agencies and Postal Department for Delivery. • Vendor Bill Clearance monthly basis. • Co-ordination with DAKC for Bill Print file. • E-Bill Penetration for Entire Corporate Billing Base with given Target by DAKC (Mumbai). Show less



SRI SURYA ENTERPRISES PVT LTD

• Team Leader for Service & Collections

  • Sep 2008 - Aug 2010

  • Getting Data from Multiple banks, sorting bucket wise to 8 Executives. • Coordinating with the Zone TL’s for Collections of 0-30 & 30-60 bucket of Residential Base. • Maintaining Telecallers (12Nos) and providing the separate data for each. • Maintaining the feedback from each telecaller. • Arranging the executives for payment collection. • Sending the Day to day MIS for all banks. • To Ensure Due date collection “Payment Reminder SMS “will be flashed to customer • Taking care of service related issues. Show less