Experience

Trutech Information Technologies L.L.C

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Engineer

  • Apr 2021 - Present

  • Providing onsite support to clients as scheduled by the support department. • Providing support to client's computer systems (Desktops/Laptops/Network, CCTV & WiFi). • Responding to the client as per priority of tickets in ZOHO Desk. • Diagnosing issues of software, networking, and onsite AMC support for desktops, laptops and hardware issues. • Providing technical support on-site or via remote access to client systems • Tracking, managing & compiling job reports. • Closing or Updating Zoho Desk tickets with proper information. • Preparing BOQ & reports after a site visit. • configuring, installing, and troubleshooting - Desktops/laptops/networks. • Knowledge & Experience in cabling, patching, network tracing & crimping. • Configuring, troubleshooting - Windows Servers. • Active Directory, DNS, DHCP, and TCP/IP. • Configuring & Maintain Routers, Firewall & Switches such as Cisco, FortiGate • Giving VPN access to clients as per their jobs • Configuring, installing, and troubleshooting - Backup systems & NAS devices. • Doing complete setup and configuration for new IT infrastructure • Hands on experience in Windows Server 2016 R2 with Windows 11, 10, 8, and 7. • Checking new updates in Windows 10 pro and monitoring system security features • Troubleshooting network issues in LAN • Configuring cisco manageable switches for the LAN connectivity • Work independently with minimal guidance on day-to-day tasks • Work closely within the IT team to implement and support new technologies • Configuring VLAN in L2 switches • Installation/setup/ configurations of PABX and Ip phones of Yealink and Grand stream • Handling and troubleshooting MAC OS systems. • Handling and troubleshooting shared printer in LAN • Has responsibility for network planning, design, security and optimization • Managing System administration, network and hardware maintenances in the organization.



ALERTCOMLABS PVT.LTD

• Thiruvananthapuram, Kerala, India

• Team Leader

  • Aug 2017 - Dec 2019

  Currently positioned as TEAM Leader of Kerala Zone in Alertcomlabs PVT LTD, Wired and Wireless Solution provider in home / building automation • Designing surveillance system & access door integration with intercom IP system in Malls & Commercial Spaces • Managing the commissioning of home automation, BMS, access control & security systems • Meet clients, consultants & building contractors to assist & advice on preparatory work towards installation of home automation, security BMS products • Trouble shoot & resolve installation problems at site in fiber FTTH & lighting automation • Configuring network switches & documenting cable routing, wiring schematic & loop diagrams, commissioning instructions



Triadss Tech Solution

• Trivandrum

• Network Engineer

  • Jul 2016 - Mar 2017

  Install, maintain & troubleshoot CISCO AG2 & AG1 router & JUNIPER routers & switches Configuring & implementing Remote Access Solution Commission & integration of TECHROUTE & RAD switches Network devices performance monitoring (HPSM software) CISCO router installation & acceptance testing programming in fiber routing.Fixing router connectivity issues, upgrading CISCO router components,Managing performance monitoring, O&M issues, Outage analysis, Backhaul issues ,Performing annual maintenance contract (AMC) activities of CISCO routers.



Infinitylabs (Cisco)

• Trivandrum

• L1 field Engineer( Reliance)

  • Mar 2014 - Jun 2016

  It's a telecom company for the 4G connectivity project in India , here there are using cisco router , ASR 901, ASR 920I, ASR920O, ASR 903, ASR9000, NEXUS and juniper routers in different site location all over Kerala circle so my job was to install router's configure, to make it live for the connectivity and to change as the company need . Replacing faulty parts , troubleshooting router for the project. It's a telecom company for the 4G connectivity project in India , here there are using cisco router , ASR 901, ASR 920I, ASR920O, ASR 903, ASR9000, NEXUS and juniper routers in different site location all over Kerala circle so my job was to install router's configure, to make it live for the connectivity and to change as the company need . Replacing faulty parts , troubleshooting router for the project.



MAHA ELECTRONICS PVT.LTD

• Trivandrum

• Customer Support Engineer

  • Jul 2013 - Nov 2014

  Configuring & troubleshooting issues from LAN/WAN environment Desktop administration including installation, repairs, re-installation, up gradations & patch Installations of OS windows XP, WIN 7, WIN 8. Printer installation in a LAN environment & troubleshooting Handle the Configurations & Issues of network cabling works, IP configurations Configuring & troubleshooting issues from LAN/WAN environment Desktop administration including installation, repairs, re-installation, up gradations & patch Installations of OS windows XP, WIN 7, WIN 8. Printer installation in a LAN environment & troubleshooting Handle the Configurations & Issues of network cabling works, IP configurations