Experience

MEDSCHEME HOLDINGS

• South Africa
• Financial Services
• 400 - 500 Employee

• Quality Assurance Team Lead

  • Feb 2018 - Present

  Ensure the required levels of quality are in line with the organization strategy. Managing and developing staff within the quality department. Offer training and coaching for leaders within the organization. Ensure the required levels of quality are in line with the organization strategy. Managing and developing staff within the quality department. Offer training and coaching for leaders within the organization.



MyCare Health Solutions Pvt Ltd

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Head of Claims

  • Jun 2015 - Present



AfroCentric Group

• South Africa
• Health and Human Services
• 700 & Above Employee

• Medscheme Operations Support - Claims Operations Manager

  • Sep 2010 - Present

  Responsible for regular system and claim auditsShare immediate learning’s within the teamProactively identify audit findings and implement solutions Promoting orderly, economical and efficient Efficient operations and monitor that quality service across all Business Units Safe guard business against loss due to wasteMismanagement, errors and fraudMonitor and ensure adherence to law, Regulations, Contracts and management directives Focus on the effective delivery of immediate work.Establishing a system of internal control reviewManagement policies and guidelines available to all employees Working on key projects using Project management methodology Ensuring all documented processes meet the required Quality Standards (ISO:9001:2008)Manage time, responsibilities and productivity to meet targets and standards Alignment of Departments Objectives against the Company Strategic objectives Ensure process activity standards, as set by Leader are metResolve resource problems with Team Leaders Conduct on the job Training and Coaching Response times within performance standardsMonitor team Performance.Manage customer service (internal and / or External) relations To ensure customer satisfaction and Maintenance of Service LevelsPro-actively identifying any RISK within operations and implementing mitigation Control Show less

• Manager

  • 2010 - 2014