Network Solutions Architect

• May 2022 - Present

System Security Administrator

• Jun 2015 - May 2022

- Work as a System Security Administrator for 5 different building (Network/Servers) - Set up, maintain and manage all Windows Servers hosted in VMWare Environment ( - Setting up and troubleshooting iPhones/smart phones and ShoreTel/MiTel desk phones for employees - Set up and configure new users for Windows (AD, GPO, NTFS permission) and other application - Maintain and troubleshoot issues with DHCP, IIS, FTP server, AntiVirus, SQL server - Troubleshoot client-side and server side in a client-server architecture - Set up new computers for domain users (Installing Windows, drivers, software, ODBC, network printers) - Configure HP and Cisco Switches (VTP Domain, VLANs, Trunk, Etherchannel, etc.) - Worked with Windows server 2003, 2008, 2012, 2016 and 2019 - Set up and maintain camera security system - Set up and maintain Cisco wireless access points with controller (WLC and Meraki) - Work with BES12 and ActiveSync setup and troubleshoot - Set up new RDP servers with Network Load Balance for thinclients - Have daily tasks to maintain and improve security - Design Network Diagrams, create Change Management, set up Watchdog, - Created crystal, PowerBi and SSRS reports Show less

Customer Support Analyst

• May 2013 - Sep 2014

- Worked as the final level in IT support for FedEx software - Software testing, recreating bugs and reporting to programmers - Consulting customers on which software to use - Trained customers on FedEx software - Use SQL to edit and fix issues with databases - Worked on projects, programming VB.net, using software development life cycle - Troubleshooting cases solved through Inbox system - Worked on high-level projects - Worked as the final level in IT support for FedEx software - Software testing, recreating bugs and reporting to programmers - Consulting customers on which software to use - Trained customers on FedEx software - Use SQL to edit and fix issues with databases - Worked on projects, programming VB.net, using software development life cycle - Troubleshooting cases solved through Inbox system - Worked on high-level projects

Residence Network Technician

• May 2012 - May 2013

- Promoted from Client Services due to outstanding work and test scores - Technical support for clients both living on Residence and York students - Troubleshoot hardware/software issues that clients living on York Residence who cannot access internet, phone or cable services - Use NetInfo software and view individual residences switches and ports - Monitor service updates and outages with networking software - Worked with System Administrators and assign tasks to people so that they can fix network bridges, routers, or switches - Work with student and employee accounts (E-mail Services, Passport York authentication, File Access services, AirYork Campus Wi-Fi services, ResNet Ethernet internet services) - Record and monitored all IT incidents with the use of BMC Remedy ticketing software to direct them to correct department for resolution strategies Show less