Experience

Pandoforce

• India
• IT Services and IT Consulting

• Key Account Manager

  • May 2023 - Present

  -Take a pivotal role in onboarding new clients and successfully introducing our product to their organization's user base.-Guaranteeing prompt and efficient delivery of services to customers.-Compiling regular progress reports and forecasts for both internal and external stakeholders, utilizing essential account metrics.-Act as the primary communication bridge between key customers and internal teams-Deep Understanding of critical customer needs and expectations.

• Executive - Product Quality and Development

  • Sep 2022 - Apr 2023

  -Possess a strong grasp of customer experience, and adeptly recognize and address product gaps by proposing new enhancements and creating detailed Business Requirement Specifications.-Conduct User Acceptance Testing (UAT) and Functionality Testing to ensure the product meets customer expectations and quality standards-Proactively handle technical issues and collaborate closely with the development team to swiftly resolve any arising challenges.

• Customer Support Executive

  • Jul 2022 - Aug 2022

  - Addressing customer inquiries and resolving issues promptly and professionally.- Offering proficient technical support to customers utilizing the platform.- Ensuring meticulous record-keeping of all customer interactions and the corresponding actions taken.



Sri venkateswara Agriculture College

• Junior Lecturer

  • Jun 2022 - Jul 2022

  Plant Pathology and Crop Improvement Plant Pathology and Crop Improvement