Experience

Sniper Systems and Solutions Private Limited

• Senior Operations Manager

  • Dec 2017 - Present

  Primarily assisting the sales team, focusing mostly on managing schedules and the distribution of sales documentation. Prepares and follows on sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Efficiently responding to online or telephone queries in a calm and friendly manner. Coordinating between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. Working closely with the Sales team to assess the progress and develop Sales strategy accordingly. Creating reports on progress within the department and outline any developed strategies to improve. Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff. Show less


iSON BPO - Leading BPO Service Provider in Africa
• Customer Service Representative

  • Sep 2017 - Dec 2017

HGS - Hinduja Global Solutions
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Customer Service Representative

  • Jun 2016 - Jul 2017