Pratyush Negi
NOC Engineer at Almoayyed Computers- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
Topline Score
Bio
Credentials
-
IELTS
British CouncilMar, 2017- Oct, 2024 -
MCSA : Office 365
MicrosoftMar, 2017- Oct, 2024 -
ITIL Foundation IT Service Management
EXINNov, 2013- Oct, 2024 -
MCT
5841355Jan, 2013- Oct, 2024 -
MCTS: Windows 7, Configuration
MicrosoftApr, 2011- Oct, 2024 -
MCITP
-Jan, 2010- Oct, 2024 -
MCTS
-Jan, 2010- Oct, 2024 -
MCP
MicrosoftOct, 2007- Oct, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftOct, 2007- Oct, 2024 -
MCSA
-Oct, 2007- Oct, 2024 -
MCSE
-Oct, 2007- Oct, 2024 -
Microsoft Office 365
-
Experience
-
Almoayyed Computers
-
Bahrain
-
Information Technology & Services
-
1 - 100 Employee
-
NOC Engineer
-
May 2016 - May 2018
Monitor Systems the performance and capacity of computer systems using a variety of tools. Looking for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem. Troubleshoot Problems when a problem impacts the IT services, works to triage or troubleshoot the problem, if possible. We have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams. While responding to incidents, must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system (REMEDY) that the NOC Engineer is responsible for updating. Report Incidents, when problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Technical Consulting, Analyzing project, and Troubleshooting with Microsoft Products Create data for analysis and reporting and may perform routine analysis. Assists and supports project managers with clients training related tasks. Training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required. Maintained optimum levels of hardware and software inventory.Meticulously handled IT support operations including computer assembling & troubleshooting, LAN networking, cabling & switching, ensuring minimum downtime and uninterrupted operations Installed, configured and maintained various Microsoft Operating Systems. Show less
-
-
Training And Development Coordinator
-
Jan 2013 - Apr 2016
Responsible for delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives. Experienced in ADDIE methodology, virtual facilitation, and ROI calculations. Managing, Coordinate and Delivering Trainings to clients and staff. Expertise in support On-site and In-House day of training sessions including Operating audio visual equipment during training programs Cancels or moves employees’ training courses. Excellent temperament to multi-task and coordinate various activities. Developed and integrated a weekly training program that qualified over 40 technicians to job standards. Coordinated the overhaul of a department aligning it to correct operating procedures. Provided numerous trainings to customer organization administrators, ensuring high operational customer support. Show less
-
-
-
Inter Networkz
-
Computer Networking Products
-
1 - 100 Employee
-
MCITP Trainer
-
Jan 2012 - Jun 2012
Served as the performance consultant with the Education Services team. Directed the training deployment for the HR and Finance modules during the Implementation. Designed, developed and delivered curriculum courses for internal eLearning customers. Implemented training objectives to improve retainment, improve the customer experience, increase lifespan of hard goods and increase safety while on the job. Training development and execution for new operations staff and recurring training program for existing staff. Designed and created training materials, guides and corporate event delivery standards. Managed quality assurance program including frequent on site evaluations, internal audits and customer survey. Show less
-
-
-
-
MCITP Corporate Trainer
-
Nov 2010 - Dec 2011
Created innovative new reports for senior management, incorporating pivot tables to demonstrate training productivity during training projects with finance and HR. Comprehensive HR management responsible for all aspects of managing the Human Resource functions including: Legal compliance, employee relations, recruiting, training & development, while maintaining company culture and values, reducing costs, and partner with owners, managers, employees and support staff. Emphasis on Eliminating company liability, creating positive employee experience, creative sourcing, compliance, reporting, training, team building, morale, and customer service Show less
-
-
-
Koenig Solutions Pvt. Ltd.
-
India
-
Education
-
700 & Above Employee
-
Microsoft Corporate Trainer
-
Mar 2010 - Jul 2010
Offered specific training programs to help IT consultants maintain and improve skills in Operating Systems Administration, IT security, Project Management and Trade Lifecycles. Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Developed training materials and procedures, and trained consultants in the proper use of hardware and software. Trained 250+ consultants and achieved significant improvements in their productivity. Show less
-
-
-
HCL career devlpment center
-
Education Administration Programs
-
200 - 300 Employee
-
MCSE Trainer
-
Oct 2009 - Mar 2010
Technical Consultant and Trainer for Microsoft Products. Designed Training programs and professional development courses to facilitate the meeting organizational goals and individual professional needs. Technical Consultant and Trainer for Microsoft Products. Designed Training programs and professional development courses to facilitate the meeting organizational goals and individual professional needs.
-
-
-
IIHT Ltd
-
India
-
Professional Training and Coaching
-
700 & Above Employee
-
MCSE Trainer
-
Jan 2007 - Nov 2009
Evaluated training requirements for each division along with delivery, consulting with department managers, HR and external resources. Assisted human resources department in designing training programs and materials. Researched new and latest techniques for possible inclusion into existing training process. Evaluated training requirements for each division along with delivery, consulting with department managers, HR and external resources. Assisted human resources department in designing training programs and materials. Researched new and latest techniques for possible inclusion into existing training process.
-
-
Education
-
2011 - 2014
Shobhit University
Master of Science (MSc), Information Technology -
2004 - 2007
Guru Ghasidas University
B.com, Computer -
1995 - 2003
Sai baba public School
High school, High School/Secondary Diplomas and Certificates
Community
