Experience

Santrian Resorts

• Hospitality
• 1 - 100 Employee

• Front Office Manager at Puri Santrian Resort & Spa

  • Oct 2022 - Present

  Department Head Department Head



The Ritz-Carlton, Bali

• Indonesia
• Hospitality
• 200 - 300 Employee

• Guest Services Manager

  • Apr 2019 - May 2020

  Department Head Department Head



Puri Dewa Bharata

• Bali, Indonesia

• Hotel Manager

  • Mar 2018 - Mar 2019



Zuri Zanzibar Resort

• Tanzania
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2017 - Feb 2018

  Pre-Opening Setup and recruitment. Managing and running the Front Office Department. Pre-Opening Setup and recruitment. Managing and running the Front Office Department.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Guest Service Manager at Melia Bali

  • Feb 2017 - Nov 2017

  Managing and running the Guest Service/Experience Department, handling all In-House Guests Queries and Complaints, and maintaining the online guest's feedback. Managing and running the Guest Service/Experience Department, handling all In-House Guests Queries and Complaints, and maintaining the online guest's feedback.



InterContinental Bali Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• Resort Assistant Manager

  • Oct 2014 - Dec 2016



Pan Pacific Hotels Group

• Singapore
• Hospitality
• 700 & Above Employee

• Duty Manager at Pan Pacific Nirwana Bali Resort

  • Jan 2012 - Oct 2014



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Butler at Dar Al Masyaf Madinat Jumeirah

  • Feb 2010 - Jan 2012



The Ritz-Carlton Pacific Place Jakarta

• Club Concierge at The Ritz-Carlton Pacific Place Jakarta

  • Jun 2008 - Jan 2010

  Giving warm welcome and fond farewell to guests upon guests’ arrival and departure, handling check-in & check-out procedure for hotel guests at the Club Floor/Lounge, and providing all Concierge tasks (arranging transportation bookings for in & out of the hotel/Limousine services, Airline ticket bookings & reservations, and Tour bookings & reservations) at the Club Floor/Lounge.

• Airport Representative at The Ritz-Carlton Pacific Place Jakarta

  • Aug 2007 - Jun 2008

  Arranging transportation for Airport pick-up service (giving warm welcome to guests upon guests’ arrival at Jakarta International Airport Public Arrival Gate and VIP Lounge International Arrival Gate), giving Fond Farewell to guests upon guests’ departure at Jakarta International Airport Departure Gate, Handling Guests’ Lost Baggage at Airport Lost & Found, Visa arrangement for VIP guests and also conducting all Concierge tasks while in-charge at the Concierge Desk (Airline ticket reconfirmation, package/shipment service, transportation/limousine arrangement and other Concierge tasks). Show less



The Ritz-Carlton, Doha

• Qatar
• Hospitality
• 200 - 300 Employee

• Airport Representative

  • Jul 2006 - Aug 2007

  Arranging transportation for Airport pick-up service (giving warm welcome to guests upon guests’ arrival at Doha International Airport Public Arrival Gate and VIP Lounge International Arrival Gate), giving Fond Farewell to guests upon guests’ departure at Doha International Airport Departure Gate, Handling Guests’ Lost Baggage at Airport Lost & Found, Visa arrangement for VIP guests and also conducting all Concierge tasks while in-charge at the Concierge Desk (Airline ticket reconfirmation, package/shipment service, transportation/limousine arrangement and other Concierge tasks). Show less



The Park Lane Hotel Jakarta

• Hospitality
• 1 - 100 Employee

• Concierge Staff

  • Apr 1998 - Jul 2000

  Pre-Opening Team as a Concierge Staff conducted: Luggage Handling, Flight-Train-BusTicket Service, Airport Transport Arrangements and VVIP Protocol, Tour Itinerary and Guest Relations. Pre-Opening Team as a Concierge Staff conducted: Luggage Handling, Flight-Train-BusTicket Service, Airport Transport Arrangements and VVIP Protocol, Tour Itinerary and Guest Relations.