Pratish Kurup

IT Manager at V.Group
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Skills

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Credentials

  • Prince2 Agile Practitioner
    AXELOS Global Best Practice
    Mar, 2019
    - Oct, 2024
  • ITIL Foundation
    APMG International
  • Prince2 Agile Foundation
    AXELOS Global Best Practice

Experience

  • V.Group
    • United Kingdom
    • Maritime Transportation
    • 400 - 500 Employee
    • IT Manager
      • Nov 2019 - Present

      Designated as Manager IT - responsible for first line IT support & services global IT support and Vessel IT support Team. In addition to the support my current also involves Vendor management, Stake holder management & Project management. Designated as Manager IT - responsible for first line IT support & services global IT support and Vessel IT support Team. In addition to the support my current also involves Vendor management, Stake holder management & Project management.

  • Prudential Global Services Private Limited
    • India
    • Financial Services
    • 1 - 100 Employee
    • Assistant Manager - End user service & support
      • Sep 2014 - Nov 2019

      Workeds as a Assistant manager - End user services reporting into Sr. Manager IT. I am also managing the first line IT service desk team and have 12 technicians directly reporting to me. In addition to team management I am also responsible for driving improvements to the quality of services provided & ensuring risk and issues are being managed and resolved in a timely manner. I am also responsible to make sure that incidents are logged as per standards and timely action is taken on these incidents without missing the agreed SLA. Setting performance goals for the team and monitoring progress by regular 1:1’s, holding accountability for achieving results while maintaining high standards of quality and consistency. Collaborating with Learning & Development team, for training, quality, performance improvements and liaise with stakeholders to conduct training & coaching to ensure proper knowledge of work strategies.

  • NCR Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Leader - Remote Field Services L2
      • Apr 2006 - Aug 2014

      I was designated as a Team Leader - Level 2 support reporting to Sr. IT Service delivery manager with 6 technicians reporting to me. My job role included team management and supporting various project activities UAT (User Acceptance Testing), SIT (System integrated testing), and review of FRD (Functional requirement) & BRD (Business requirement) documents. Managing implementation strategy, organizational change management, strategy execution and production support, defect/problem tracking, Maintenance & Operation and testing. Collaborate with business partners and global stakeholders to drive cross-work stream escalation and issue resolution. Acted as a Single Point of contact (SPOC) for McAfee product (across all regions). Job Profile included taking ownership of driving process knowledge in the team, problem solving, understanding the KPI. Maintain and publish multiple reports to the team, like CSAT, SLA report, team individual performance report etc.

Education

  • Mumbai University
    B.Com Graduate, Business, Management, Marketing, and Related Support Services
    2002 - 2006
  • Vivek College Goregaon
    Junior College
    1998 - 2001
  • Don Bosco High School Borivli (West)
    Schooling
    1997 - 1998

Community

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