Pratima Tamang

Stellar Functional Project Lead at HLE Nepal
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Contact Information
us****@****om
(386) 825-5501
Location
NP
Languages
  • English Full professional proficiency
  • Nepali Native or bilingual proficiency
  • Hindi Limited working proficiency
  • Tamang Limited working proficiency

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Gene Gong

Pratima showed an avid interest throughout her internship at Mossery for learning, understanding and implementing new aspects in the Human & Culture department. Her effort in compiling employee’s feedback for company culture development and improvisation of internship orientation were highly recognized. In addition to her bright personality and easy going manner, I was impressed with Pratima’s ability to work independently, always have a positive mindset and amazing people skills. Pratima made sure that everyone had fun during the birthday and townhall gathering with her game hosting talent ! I’m sure she'll be an asset to the next organization she chooses to join.

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Credentials

  • Psychological First Aid
    National Child Traumatic Stress Network
    Apr, 2017
    - Oct, 2024

Experience

  • HLE Nepal
    • Nepal
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Stellar Functional Project Lead
      • Mar 2022 - Present

      - Led a functional structure review and reformation project to identify gaps and assist in capacity management/planning/requirement.- Engaged cross-departmental volunteers and key departmental leaders for data collection, cleansing, analysis and implementation- Created project plan, structure, analytics and strategized the distribution and communication of massive sized project integration to actionable steps- Liaised with the CEO and general managers to ensure change integration process is going as per the functional implementation plan- Communicated the challenges and proposed solution to project lead, consulting partner and CEO- Created centralized reports and education/communication materials to support managers

    • Inside Sales - Team Leader
      • Dec 2021 - Present

      - Supported changing business needs with updated process manuals and effective communication- Automated the email roll-up to existing client, reducing the time invested from 2 week to few minutes- Self-learned Power BI to create interactive visual dashboard of team performance and customer behavior- Estimated the lead flow by time period in a day, allowing better roster planning- Presented correlation of sales specialist reaction time and action to the lead conversion- Self-researched and introduced two new automated performance indicator reports for quality assurance- Mentored team of 19 through audits, quiz and feedbacks to maintain strong credit and sales delivery- Achieved NPS score of over 90% on customer satisfaction for the team- Optimized reporting efficiency by 75% using Power Query and Google Sheet tools- Trained 10 new recruits for 7 hours a day for 6 weeks and three senior staff members, while fulfilling the other duties to the team

    • Sales Support Specialist
      • Dec 2020 - Nov 2021

      - Consulted and persuaded clients globally, mainly Australian with mortgage solutions - Guided the client through the sales cycle of the loan application process- Surpassed role expectation by initiating direct conversation with Australian lenders, which contributed to persuading brokers in taking unique scenarios- Engaged unqualified and uninterested existing clients, contributing to increased interest later down the line- Recognized as a high performer with consistent promoter scores (above 90%) for internal client experience- Bagged multiple monthly competition wins, especially for continuous strong conversion figures- Contributed to departmental business plan with suggested metric to be included as leading KPI parameter- Delivered feedback for new call platform beta test, which was later implemented company wide- Persuaded team to adapt to new lead channel through presentation of key insights- Ensured CRM is maintained and compliance are abided as per sales, credit and mortgage policies

  • Mossery
    • Malaysia
    • Retail Art Supplies
    • 1 - 100 Employee
    • People and Culture -HR Intern
      • Jan 2020 - May 2020

      I was part of a inspiring team shaping a strong office culture and employee branding at Mossery. Considering the large amount of time we spend at work, we strongly believe that , it should be positive environment for growth and learning. Hence, we continuously researched and redesigned our way of working to become better every day. Some of my works were: 1. Garnered employees’ trust to evaluate the business needs via first confidential 1:1 within first month of joining 2. Closely worked with founding team to revamp culture, employee branding and operational effectiveness 3. Digitalized the employee log in records from the biometric system to support accounts team 4. Independently prepared strategic solution report for company culture 5. Increased training, monthly team building and improved orientation and off-boarding experience 6. Took initiative in content writing and planning for Mossery LinkedIn, increasing impressions by 850% and page views by 71% within 2 months. 7. Digitalized the employee log in records from the biometric system, increasing record accuracy to 95% 8. Delivered the data from the updated attendance system to account for payroll calculation

  • Sunway Student Volunteers
    • Malaysia
    • Non-profit Organizations
    • 1 - 100 Employee
    • President
      • Jan 2019 - Dec 2019

      "Aite Aite! We can make a difference together!"Together with this motto, I continued my third year as the committee for SSV team. Being hugely inspired from our past works, I took the responsibility along with two past committee members to lead the team of 25. Our motto was to channel our resources/platform to create better awareness and large impact in students as well as in our beneficiaries life.Some of the contributions are:1. Analysed the 2018 actions and made four major changes to long-term events and membership policy within the first three months 2. Mentored the team for goal setting and designed new system of feedback session three times a year3. Organized or supervised the team to lead 3 new sustainability projects, 2 internal programs, 300 one-off events and 8 additional main events, hitting the new milestone with most events

    • Myanmar Mentor Program
      • May 2019 - Aug 2019

      In SSV, we've been doing Myanmar Refugee Tuition Project since about 2013. It was one of the reason I joined the team. One thing we realized through volunteers feedback was that we could not track the progress of the student directly unless we asked from the centre coordinator. So, we decided to form a committee who will be in charge of a class and design the course sheet based on the students.I joined batch 2 as the tutor to 5 warm-hearted children.1. Prepared weekly course sheets and tutored the children accordingly2. Lead and guide the volunteers for the class to teach the children3. Discussed and provided feedbacks to centre coordinator and committee to improve the student learning

    • Secretary
      • Jan 2018 - Dec 2018

      My year 2 at Sunway Student Volunteers, I was more experienced and understood the work flow better. So, in this year, I assisted more in improving the membership system and provided more inputs in the exco meetings.Some of my contributions are: 1. Take lead in improving the membership related work2. Actively manage and monitor the membership details 3. Assist the committees to connect with the general members4. Provide constructive input in EXCO meeting and general meeting 5. Lead events when the director are not available

    • Run towards 17 goals- Secretary
      • Jun 2018 - Oct 2018

      1. Handle registration of the participants2. Assist in preparing the race kit on the event day3. Provide inputs actively during meetings

    • Assistant Secretary
      • Jun 2017 - Dec 2017

      1. Assist the head secretary to process the volunteering hours2. Connect the directors with the members3. Manage the membership details and the policy4. Lead events and volunteers

    • Earth Warrior- Route leader
      • Jul 2017 - Sep 2017

      1. Lead the volunteers and participants on the event day2. Ensure the safety of all the participant and volunteer3. Participate in recycling and ensure smooth event flow

  • Sunway Peer 2 Peer
    • Peer Counselor
      • Sep 2017 - Jun 2019

      The power of a great listening and empathy is larger than we think it to be. I realized it more and more during my term as peer counsellor. We were a small group selected to be trained every week by the counsellor at Sunway Education. All that commitment was for one motive: to ensure that students at Sunway has peer counsellors to discuss their concerns with. Throughout the year, we have had cases ranging from career, relationships to self-esteem. It was enriching to know that all those times spent were fruitful in helping someone, even if it was for the tiniest bit.Some of the roles I played were:1. Drafted and edited the email replies for concerns sent online.2. Provided face-to-face counselling to clients upon request, number of cases varied.3. Investigated and identified the problems or dots to the problems that client was unaware of through the online or face to face conversations.4. Actively discussed using exploratory questions to aid the client for generating actionable insights and plans5. Established strong interpersonal professional experience with the client to fulfil their objective during case study

    • Team Lead Coordinator
      • Nov 2017 - Dec 2018

      When serving as team coordinator, I was responsible of ensuring that the admin and management of the team duties. Some of my prominent duties are highlighted here as:1. Updated, communicated and replied the drafts to the concerns received via the email or online form platform.2. Trained and led the committee for analytical trainings in the absence of counsellor3. Prepared and assisted in implementing/editing the schedules for weekly meetings and roster for weekly “Lets Chat” duties4. Managed the room booking for meetings and “Let’s Chat” duties5. Liaised with external parties for any collaboration requests or other matters.

  • Sunway Peer Counselling Volunteer
    • Vice President Program
      • Oct 2017 - Oct 2018

      Empathize . Empower . EncourageSimple terms . Big impacts - We are a leadership body creating mental and emotional health awareness on campus. We conduct trainings, workshops and events to empower students, in the hope that we are able to reduce the stigma, one step at a time.I wanted to join this club even before I started my semester at Sunway. And the experience was as warm and impactful as I had expected to be. So, I continued as committee to bring more events and inspire/ assist more individuals as I can.Some of my duties involved: 1. Led the program team of four to organize 7 main campaign during the term.2. Increased the participant number in main events at least by 20%3. Assisted in moderating and leading meetings and objectives4. Communicated and resolved conflict or misunderstandings within the group for bringing optimal teamwork

    • I'm Only Human- Project Head
      • Apr 2018 - Sep 2018

      "I'm Only Human" Like the name, we wanted to bring a strong message on the stigmas surrounding mental health and how we brush it away as a minor thing. So, we encouraged our staffs and students to acknowledge it and also provided resources to help them.Started as a small idea, it quickly rolled into Sunway University's largest mental health campaign with 700+ participants, 2 forums, 1 interactive exhibition, mental health booths and art contest. We were glad to have collaborated with Sunway Education Counselling and Wellness, Student Life, Jabatan Kebajikan Masyarakat (JKM) and Majlis Perbandaran Subang Jaya (MPSJ). Also, it would not have been the same without the generous support from Kare furniture, Khind Starfish Foundation and MMHAMy main contributions were:1. Secured sponsorship worth more than RM 50,000 for the campaign.2. Drafted the monologue for the main event- interactive exhibition3. Interviewed Y.B. Michelle Ng Mei Sze (Adun of Subang Jaya), Dr. Elizabeth Lee (CEO, Sunway Education Group), Ms. Lee Siok Ping (Director of Student LIFE), Ms. Chai Pei Ling (Head of Counselling Unit, Sunway Education Group)4. Directed communication and assisted department leads to execute the program as per the intended timeframe

  • Sunway University
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • Sunway Academic Enhancement Division- Field Assistant
      • May 2017 - Oct 2017

      Despite not being from second-year as per the initial lookout, I was trusted with this responsibility in my first semester at Sunway University. Being a beginner, I was really excited about the project and the opportunity it had brought. I was provided with the list of prospective research participants along with their emails. It was my duty to contact them and assist them in completing the research survey. It took about 30 minutes to fill the survey, including the time of the briefing and debriefing involved. Although it sounded easy, it was quite difficult to get in touch with the students, especially at the busy time of the semester. As I was involved in clubs and societies back then, I connected with the ones active in those first and requested assistance to reach out to the rest as well. It was quite a struggle to encourage the potential participants to provide their time but fortunately, most were kind enough and went extra mile to assist.

  • MyPerintis & MySchool of Life
    • Sponsorship Executive- IPEC
      • May 2017 - Aug 2017

      Skills learnt: 1. Worked on my communication skill and persuasion skill Skills learnt: 1. Worked on my communication skill and persuasion skill

Education

  • Lancaster University
    Bachelor of Science - BS (Honours), Psychology
    2017 - 2020
  • Sunway University
    Bachelor of Science - BS (Honours), Psychology
    2017 - 2020
  • Kolej Universiti Sunway
    Foundation in Arts, 3.94
    2016 - 2017

Community

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