Pratik Zanke
Senior Manager Risk Fraud and Compliance at PayMate- Claim this Profile
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Bio
Aditya Joshi
He is ridiculously expert in the RFC domain. We have collaborated on several projects in last 4 years and I found him a highly skilled and dedicated professional. He’s also an all-around great guy to work with! I highly recommend him to anyone looking for help on their RFC domain.
Jazaib Nomani
I have been working with Pratik for the last 5 years. He has had tremendous growth in his carrier due to his dedication, knowledge and ability to learn. He is one of the helpful leader for me and my team, and plays important role in our organization. Our over all risk department is handled very well by Pratik.
Aditya Joshi
He is ridiculously expert in the RFC domain. We have collaborated on several projects in last 4 years and I found him a highly skilled and dedicated professional. He’s also an all-around great guy to work with! I highly recommend him to anyone looking for help on their RFC domain.
Jazaib Nomani
I have been working with Pratik for the last 5 years. He has had tremendous growth in his carrier due to his dedication, knowledge and ability to learn. He is one of the helpful leader for me and my team, and plays important role in our organization. Our over all risk department is handled very well by Pratik.
Aditya Joshi
He is ridiculously expert in the RFC domain. We have collaborated on several projects in last 4 years and I found him a highly skilled and dedicated professional. He’s also an all-around great guy to work with! I highly recommend him to anyone looking for help on their RFC domain.
Jazaib Nomani
I have been working with Pratik for the last 5 years. He has had tremendous growth in his carrier due to his dedication, knowledge and ability to learn. He is one of the helpful leader for me and my team, and plays important role in our organization. Our over all risk department is handled very well by Pratik.
Aditya Joshi
He is ridiculously expert in the RFC domain. We have collaborated on several projects in last 4 years and I found him a highly skilled and dedicated professional. He’s also an all-around great guy to work with! I highly recommend him to anyone looking for help on their RFC domain.
Jazaib Nomani
I have been working with Pratik for the last 5 years. He has had tremendous growth in his carrier due to his dedication, knowledge and ability to learn. He is one of the helpful leader for me and my team, and plays important role in our organization. Our over all risk department is handled very well by Pratik.
Credentials
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Anti-Money Laundering
Riskpro IndiaJan, 2021- Nov, 2024
Experience
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PayMate
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India
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Financial Services
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1 - 100 Employee
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Senior Manager Risk Fraud and Compliance
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Mar 2017 - Present
Risk Fraud & Compliance Management, achieving 0% fraud rate.Developed in-house PEP & AML screening dashboard for daily screening of 100+businesses.Implemented in-house Fraud engine and Fraud Dashboards.Efficiently managed chargebacks and automated transaction monitoring handling overRs.7000cr monthly.Established RFC department and spearheaded Paymate's Mobile app team fortransaction processing, settlements, and refunds.Recognized and canceled fraudulent transactions, implementing automated frauddetection.Responsible for STR & SAR reporting to FIU IndiaOffered resolutions to queued transactions, reducing potential revenue losses.Managed KYC & AML activities for India & Middle East region.Coordinated PEP screening, CDD & EDD processes.Effectively collaborated with banks and customers for authorization validation.Implemented self-financing transaction restrictions on the platform.Provided full resolution to customer issues within service level agreements.Managed internal and external stakeholders, ensuring compliance.Drafted & Implemented key Risk Fraud and Compliance related policies. Show less
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Senior Customer Service Executive
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Mar 2017 - Aug 2018
Managing Customer Service department for PayMate India.Point of contact for Bank Clients, Merchants.Providing Cutsomer Service for Syndicate Bank Mobile Banking via Calls & Emails.Monitoring Mobile Banking Transactions For Syndicate, Dena, South Indian etc Banks.Processing Mobile recharges refund on daily basis done via Mobile Banking of Syndicate, Dena, South Indian, Corporation, Pallavan etc Bank.Testing for Mobile banking apps which PayMate Develops.Registereing new Merchants on PayMate portal. Show less
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Mirraw.com
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India
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Retail Apparel and Fashion
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100 - 200 Employee
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Senior Customer Service Associate
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Mar 2015 - Feb 2017
As Senior Customer Service Executive, I led International Customer Services team for online ethnic wear and served as a part of ORM team to generate and resolve online reviews. Acted as Point of Escalation for International Customers and managed all the required systems and portal. Moreover, I delivered daily & monthly reports and developed & achieved monthly target as per guidelines. Responsible for SLA’s and accurately forecasted annual, quarterly & monthly revenue streams. Worked towards Implementation of processes and SOP’s for the department to avoid revenue leakage and customer satisfaction Additionally, organized interviews and recruitment and offered training to the new joiners. • Managing International Customer Services team for online ethnic wear. • Head of stitching Department to process stitching orders. • Part of ORM team to Generate and resolve online reviews. • Point of Escalation for International Customers. • Handling and managing all the required systems and portal on which we work Like Freshdesk, Knowlarity etc. • Presenting Day to day reports and monthly reports. • Designing and achieving Monthly Target met as per guidelines. • Managing SLA’s and accurately forecasting annual, quarterly & monthly revenue streams • Implementing processes and SOP’s for the department to avoid revenue leakage and customer satisfaction. • Provide training to the new joinees. • Employee engagement and HR curricular activities. Show less
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Education
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2021 - 2023
Jagdish Sheth School of Management
Master of Business Administration - MBA, Digital Business -
2021 - 2022
NUS Business School Executive Education
PGP, Fintech: Innovation and Transformation in Financial Services -
2019 - 2020
Great Lakes Institute of Management
Post Graduate Program in Business Analytics and Business Intelligence -
The University of Texas at Austin - Red McCombs School of Business
PGP-BABI -
Dr. B. R. Ambedkar University, Agra
Bachelor in technology, Computer Technology/Computer Systems Technology
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