Manager Corporate Sales- West

• Dec 2021 - Present

Assistant Sales Manager- Regional Sales

• May 2019 - Sep 2021

• Formulated sales & marketing strategies with emphasis of segmenting and targeted the potential customer for up-selling & positioning the services accordingly • Carried out hotel analysis and prepared action plan for the hotel in term of sales and revenue, budget planning, market mapping, room night mapping, competition mapping, etc. • Led all key accounts and execute the sales plan to optimise total sales revenue and variable contribution margin for the area • Proactively managed… Show more • Formulated sales & marketing strategies with emphasis of segmenting and targeted the potential customer for up-selling & positioning the services accordingly • Carried out hotel analysis and prepared action plan for the hotel in term of sales and revenue, budget planning, market mapping, room night mapping, competition mapping, etc. • Led all key accounts and execute the sales plan to optimise total sales revenue and variable contribution margin for the area • Proactively managed relationships with key accounts to ensure sales deliverables meet agreed upon specifications, deadlines and standards • Forecasted daily numbers with the Sales team to understand and increase productivity to meet desired goals • Rendered premium customer services entailing consultative servicing and building cordial relationship client accounts to drive loyalty and growth • Chalked out long-term business strategies to increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff members • Consistently overachieved the budget for the both rooms nights and revenue • Identified, qualified and pursued potential business opportunities through sales blitzes and Market Intelligence Show less • Formulated sales & marketing strategies with emphasis of segmenting and targeted the potential customer for up-selling & positioning the services accordingly • Carried out hotel analysis and prepared action plan for the hotel in term of sales and revenue, budget planning, market mapping, room night mapping, competition mapping, etc. • Led all key accounts and execute the sales plan to optimise total sales revenue and variable contribution margin for the area • Proactively managed… Show more • Formulated sales & marketing strategies with emphasis of segmenting and targeted the potential customer for up-selling & positioning the services accordingly • Carried out hotel analysis and prepared action plan for the hotel in term of sales and revenue, budget planning, market mapping, room night mapping, competition mapping, etc. • Led all key accounts and execute the sales plan to optimise total sales revenue and variable contribution margin for the area • Proactively managed relationships with key accounts to ensure sales deliverables meet agreed upon specifications, deadlines and standards • Forecasted daily numbers with the Sales team to understand and increase productivity to meet desired goals • Rendered premium customer services entailing consultative servicing and building cordial relationship client accounts to drive loyalty and growth • Chalked out long-term business strategies to increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff members • Consistently overachieved the budget for the both rooms nights and revenue • Identified, qualified and pursued potential business opportunities through sales blitzes and Market Intelligence Show less

Assistant Sales Manager- Regional Sales West

• May 2017 - May 2019

• Embraced & ensured goals the property through well thought-out strategies and actions in close collaboration with the GM • Formulated management and staff programs to increase guest satisfaction • Leverage a strong service orientation and a disciplined work ethic to exceed guest expectations every day • Resolved guest concerns and interacted with the highest level of hospitality and professionalism, accommodating special requests whenever possible • Played a key role in… Show more • Embraced & ensured goals the property through well thought-out strategies and actions in close collaboration with the GM • Formulated management and staff programs to increase guest satisfaction • Leverage a strong service orientation and a disciplined work ethic to exceed guest expectations every day • Resolved guest concerns and interacted with the highest level of hospitality and professionalism, accommodating special requests whenever possible • Played a key role in contributing 17% of annual team budget for 2016-2017 • Bagged the Sales Team of the Year Awards at Leonia Holistic Destination in 2016 and 2017

Senior Sales Executive

• May 2016 - Oct 2017

• Embraced & ensured goals the property through well thought-out strategies and actions in close collaboration with the GM • Formulated management and staff programs to increase guest satisfaction • Leverage a strong service orientation and a disciplined work ethic to exceed guest expectations every day • Resolved guest concerns and interacted with the highest level of hospitality and professionalism, accommodating special requests whenever possible • Played a key role in… Show more • Embraced & ensured goals the property through well thought-out strategies and actions in close collaboration with the GM • Formulated management and staff programs to increase guest satisfaction • Leverage a strong service orientation and a disciplined work ethic to exceed guest expectations every day • Resolved guest concerns and interacted with the highest level of hospitality and professionalism, accommodating special requests whenever possible • Played a key role in contributing of annual team budget for 2016-2017 • Bagged the Sales Team of the Year Awards at Leonia Holistic Destination in 2016 and 2017

Sales Executive

• Feb 2015 - Apr 2016

• Successfully established network, trust & relationship with the clients • Developed & executed customer level engagements that maximize entire customer lifecycle value; engaged stakeholders including agents, marketing teams and channel partners to ensure that common goals are achieved • Drove the hotel experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests • Augmented revenue by offering… Show more • Successfully established network, trust & relationship with the clients • Developed & executed customer level engagements that maximize entire customer lifecycle value; engaged stakeholders including agents, marketing teams and channel partners to ensure that common goals are achieved • Drove the hotel experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests • Augmented revenue by offering Hotel’s F&B specialties to the guests • Fostered great network with local establishments (museums, exhibitions centres, tourist agencies/companies for different attractions, restaurants, and other hotels head concierges for any queries • Controlled all capital expenditures and ensured adherence to hotel guidelines. Show less • Successfully established network, trust & relationship with the clients • Developed & executed customer level engagements that maximize entire customer lifecycle value; engaged stakeholders including agents, marketing teams and channel partners to ensure that common goals are achieved • Drove the hotel experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests • Augmented revenue by offering… Show more • Successfully established network, trust & relationship with the clients • Developed & executed customer level engagements that maximize entire customer lifecycle value; engaged stakeholders including agents, marketing teams and channel partners to ensure that common goals are achieved • Drove the hotel experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests • Augmented revenue by offering Hotel’s F&B specialties to the guests • Fostered great network with local establishments (museums, exhibitions centres, tourist agencies/companies for different attractions, restaurants, and other hotels head concierges for any queries • Controlled all capital expenditures and ensured adherence to hotel guidelines. Show less

Food and Beverage Specialist

• Sep 2011 - Oct 2014

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