Support Engineer

• Mar 2018 - Present

IT Recruiter

• Mar 2016 - Feb 2018

• Handle the full life cycle of recruitment -- source, screen, validate, offer, and close resources. • Proficiency with entire recruitment process from Sourcing, searching, screening, negotiating and recruiting. • Work closely with Account Manager to understand/identify client requirements. • Involved in short listing profiles and conducting preliminary eligibility checks (stability, attitude, academic & professional qualifications, experience, communication skills) • Sourced candidate on international platform to present qualified candidates for various position and levels with Direct Clients. • Identify and recruit for current openings and proactively develop sources for future recruiting opportunities. • Involved in conducting initial screening interviews for availability, relocation and compensation and ensure resume appropriately reflects experience and requirement. • Submitted pre-screened resumes to Client and arranging interviews. • Scheduled the interview with Hiring managers, conducting telephonic & personal interviews for Analytic hiring. • Coordinated with candidates throughout the interview process until they join. • Resolve any candidate related concerns/issues arising at project site. • Involved in paper work and back ground check of the candidate. • Well versed with job portals like Dice, Monster, Techfetch, Ladders & indeed for sourcing Resume. • Well versed with the terminologies like W2 (Full Time, C2H), Corp to Corp (C2C). • Responsible for posting of job on the job portals, websites. • Use of social networking sites for sourcing the candidates i.e. LinkedIn. • Experienced with high volume/ Mass hiring and niche skill hiring. • Strong sense of urgency, flexibility, and adaptability. • Responsible for negotiating rate with consultant to match company margin goals. Show less

Help Desk/ Technical Support Engineer

• Oct 2007 - Mar 2016

• Preparation of Project schedules. • In charge for Remote Terminals installed Nation Wide (Disaster Management, Telemedicine & EDUSAT projects across India.) • Managing team planning and support for field teams. • Providing technical support to customers for satellite modem, Peripherals like PC, Video Conferencing Systems, VOIP, Printers, Scanner, Projectors, Handy cam, Amplifiers and last-mile related issues. • Bandwidth allocation and management of Users. • Development and maintenance of proper files for project. • Guiding Project Managers technical point of view. • Carried out engineering studies in association with customer and OEMs. • Completely involved in the execution of projects & its completion before dates. • Prepare AMC reports and submit for review to reporting Manager. • Resolving of conceptual and operational problems • Closing assignment and forwarding the reports. • Managed SIT (Satellite Interactive terminal) networks of more than 500 sites. • To provide technical support to site in charge from Support Center for better operation by maintaining various parameters. • To provide technical support to site engineers for AMC (Annual Maintenance Contract) of various sites. • Satellite Link establishment and its Commissioning. • To maintain Network activity Management in EDUSAT projects . • Configuration of PC with Satellite equipment. • Video Conferencing & Data transfer through Satellite Link. • Implementation of bandwidth classification for customer as per the requirement. • Providing technical support to customers for satellite modem and last-mile related issues. • Testing & Evolution of new modems, antenna, peripherals. Show less