Experience

Think and Learn Pvt. Ltd

• Education
• 300 - 400 Employee

• Service Manager

  • Apr 2022 - Present

  Agra, Uttar Pradesh, India Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. aintained team productivity and quality of service by establishing and maintaining clear benchmarks. Met with customers to discuss service needs and offer & develop available solutions. Coordinated with other departments to maintain streamlined and productive workflow. Developed and maintained positive relationships with 350 plus customers to build rapport and… Show more Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. aintained team productivity and quality of service by establishing and maintaining clear benchmarks. Met with customers to discuss service needs and offer & develop available solutions. Coordinated with other departments to maintain streamlined and productive workflow. Developed and maintained positive relationships with 350 plus customers to build rapport and trust. Monitored service staff performance and provided Constructive feedback for improvement. Maintained records of service transactions and customer feedback for future reference. Hired, trained and supervised team of service staff members to meet business goals. Developed department processes and procedures to boost customer satisfaction. Analyzed service reports to identify areas of improvement. Implemented strategies to increase customer service satisfaction ratings. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Leveraged data and analytics to make informed decisions and drive business improvements. Set aggressive targets for employees to drive company success and strengthen motivation. Identified and communicated customer needs to supply chain capacity and quality teams. Developed detailed plans based on broad guidance and direction. Established team priorities, maintained schedules and monitored performance. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Managed senior-level personnel working in marketing and sales capacities. Established performance goals for employees. Worked on Software's like Saleforce , Leadsquare , Tableau , oms and Ameyo . Conducting Events to generate awareness and leads for sales team. Show less



Extramarks Education India Pvt. Ltd.

• India
• E-Learning Providers
• 700 & Above Employee

• Sales Manager

  • Feb 2021 - Feb 2022

  Agra, Uttar Pradesh, India Grew sales by 30% and boosted profits, applying proactive management strategies and enhancing sales training. Handled customer relations issues, enabling quick resolution, and client satisfaction. Coached employees in successful selling methods and encouraged cross- selling to drive revenue. Collaborated with marketing department personnel to optimize strategic initiatives. Tracked trends and suggested enhancements that would both challenge and refine company's… Show more Grew sales by 30% and boosted profits, applying proactive management strategies and enhancing sales training. Handled customer relations issues, enabling quick resolution, and client satisfaction. Coached employees in successful selling methods and encouraged cross- selling to drive revenue. Collaborated with marketing department personnel to optimize strategic initiatives. Tracked trends and suggested enhancements that would both challenge and refine company's product offerings. Planned and directed staff training and performance evaluations. Discussed sales strategies and promotional plans with VP of Sales on regular basis. Established and cultivated solid business relationships with new or existing customers. Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team. Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies. Maintained ethical and positive working environment to reduce turnover and promote high retention rates. Closed lucrative sales deals using strong negotiation and persuasion skills. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Resolved customer issues quickly to close deals and boost client satisfaction. Evaluated performance against goals and implemented appropriate development plans. Recruited and hired top-level talent to add value and expertise to sales department. Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness. Show less



Mahindra Holidays & Resorts India Limited

• India
• Hospitality
• 700 & Above Employee

• Team Manager

  • Jun 2019 - Dec 2020

  Agra Area, India  Developing comprehensive strategy and plans for business growth, evaluated initiatives, projections and expansion of opportunities  Expanding customer base by providing excellent customer service, locating and developing profitable niche markets, finding the most suitable products for those markets, and developing and executing plans that resulted in lead generation, strong customer relationships, and profitable sales  Assisting team with their career development including… Show more  Developing comprehensive strategy and plans for business growth, evaluated initiatives, projections and expansion of opportunities  Expanding customer base by providing excellent customer service, locating and developing profitable niche markets, finding the most suitable products for those markets, and developing and executing plans that resulted in lead generation, strong customer relationships, and profitable sales  Assisting team with their career development including Performance management, feedback, training & monitoring the team members to ensure efficiency in sales operations and meeting of individual & group targets Show less



Gdigital Media Solutions (I) Pvt. Ltd.

• Branch Manager

  • Jun 2016 - Jun 2019

  Gurgaon, Haryana, India  Steered an entire array of Branch operations encompassing Strategy Planning, Target Setting, Business Development and Distribution Management; responsible for achieving stipulated P&L  Leadership and direction to the organization by ensuring appropriate structures, systems, competencies and values are developed in order to meet and exceed the sales, marketing, operational and financial goals.  Achieved sales targets for Google AdWords, Google 360 View, Facebook ads, Website Making… Show more  Steered an entire array of Branch operations encompassing Strategy Planning, Target Setting, Business Development and Distribution Management; responsible for achieving stipulated P&L  Leadership and direction to the organization by ensuring appropriate structures, systems, competencies and values are developed in order to meet and exceed the sales, marketing, operational and financial goals.  Achieved sales targets for Google AdWords, Google 360 View, Facebook ads, Website Making, SEO, WhatsApp Marketing products by executing the distribution strategy at the channel partner level  Build, motivated & coached team for performance enhancement coupled with regular training for target achievement Show less



SUN PHARMA

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Sales Executive

  • Aug 2015 - May 2016

  agra  Identifying prospective business opportunities, and providing the relevant departments with customer feed  Engaging with customers in healthcare to drive brand visibility and grow the business by demonstrating Product(s) to healthcare staff including doctors, nurses, and pharmacists  Monitoring competition by gathering current marketplace information on pricing, products, new product etc.



Fourrts (India) Laboratories Pvt Ltd

• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Professional Service Representative

  • Mar 2013 - Jun 2015

  Agra, Uttar Pradesh, India  Maintained continuous business growth by meeting sales target  Implemented various Product promotion strategies