Experience

Sayaji Hotels Limited (Indore)
• India
• Hospitality
• 1 - 100 Employee
• Assistant Sales Manager

  • Apr 2023 - Present

Sayaji Hotels Ltd
• India
• Hospitality
• 700 & Above Employee
• Sales Executive

  • Jan 2022 - Apr 2023


Fairfield Inn by Marriot

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Jan 2021 - Jan 2022

   Analyze customer feedback and provide strategic direction to continuously improve our overall rating  Coordinate and manage between guests and staff and follow up to ensure complete service recovery  Direct, coach and manage the guest service team, to ensure all standards and operating procedures are adhered to.  Examine activity logbook, assign tasks appropriately and implement a controlled schedule daily.  Handling Groups & Queries related to the group billings.  Complying with Brand Standard Audit Pointers on a daily basis  Tabulation of guest issues and compiling reports on weekly, monthly and yearly basis for analysis  Working in coordination with the other departments in order to run operations smoothly.  Handling front desk operations including guest check-in and check-out, being a valuable Shift-In-Charge.  Maintain the Log Book and effective follow up system, check the daily arrival list and monitor all VIP movement  Responsible for cash handling, dealing with foreign currencies and petty cash, paid out transactions.  Ensuring highest aesthetic standards of hotel by coordinating with housekeeping department.  Night auditing, Rate variance, Room blocking, Pre- arrival, HK Discrepancy.  Make Incident logs (DIR).  Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.  Manage, record, and resolve promptly all Guest complaints.  Handling Team in a sufficient Manner and make them learn for new task.  Track on Finance Queries – Comp Form, City Ledger, Refund, CC settlements, wrong postings, No-show, Retentions etc.  Push team to achieve their monthly targets related to Medallia (Check-in & Check-out Score), Enrollments, Rising Star, Upsell.  Providing excellent services and creating wow moments for the guest. Show less



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Executive

  • Oct 2019 - Jul 2020

   Respond to guests needs and anticipate their unstated ones and react promptly to them  Actively listen and respond to guests’ complaints  Analyze customer feedback and provide strategic direction to continuously improve our overall rating  Coordinate and manage between guests and staff and follow up to ensure complete service recovery  Direct, coach and manage the guest service team, to ensure all standards and operating procedures are adhered to  Examine activity logbook, assign tasks appropriately and implement a controlled schedule daily  Handling guest complaints and resolving them on the first contact to ensure guest satisfaction and maintaining the standards of service delivery.  Handling Groups & Queries related to the group billings.  Complying with Brand Standard Audit Pointers on a daily basis  Tabulation of guest issues and compiling reports on weekly, monthly and yearly basis for analysis  Working in coordination with the other departments in order to run operations smoothly Show less



The Leela Palaces, Hotels and Resorts

• India
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2019 - Oct 2019

   Primarily supervising front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. To oversee all daily hotel operations and assist the Duty Manager with all management tasks:  Reporting to Duty Manager and checking the cleanliness and manning of all the areas.  Supervise the efficient operations of reception including check in/out cashiering procedures and concierge movement.  Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.  Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.  Assist other departments wherever necessary and maintain good working relationships with Team Members.  Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.  Checking of registration cards and C form updated during the operations.  Allocate rooms to expected arrivals after checking the guests preferences and special requests.  Cross Check all billing instructions are correctly updated.  Ensure Front office log book and hotel log book is always updated and action upon.  Takes responsibility in the absence of the Duty Manager. Show less



Fairmont Jaipur

• India
• Hospitality
• 200 - 300 Employee

• Front Office Executive

  • Oct 2017 - Mar 2019

   Handling VIP arrivals, room blocking adhering to guest preferences.  Handle guest queries, offer assistance during check-in and checkout.  Interacting and coordinating with Travel Agents with regard to various group and Individual traveler movement. .  Setting up of Desk, Concierge & Royal Service by doing the research of the city so as to open as per the brand standards.  Assist the Duty Manager with the execution of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.  Monitor departmental costs to ensure performance against budget.  Handling Cashiering and Front Desk Operations ensuring Fairmont brand standards and LQA audit standards are adhered utilizing Process Based Management and also keeping a tab on revenue loss checking high balances, No-shows and late cancellations. Show less



FRHI Hotels & Resorts

• Switzerland
• Hospitality

• Front Office Assistant

  • Jul 2016 - Oct 2017

   Expertly trained in all the core areas including Bell Desk, Concierge, Operator and Front Desk having brief experience for the LQA and handling the situations at peak movement of operations.  Co-coordinating with Housekeeping to ensure that all the aesthetic standards of the hotel are met. Act as a constantly interact with guests in order to solicit feedback. Ensure through regular monitoring of Guests and feedback, prompt, efficient and accurate service to all guests.  Maintain the Guest History System and updating of all the guest profiles.  Co-ordinate operations with Club floor, Concierge, or any other sub departments, through the guest stay cycle.  Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement .Ensure that all the statutory requirements for in house guests are met (CForms etc)  Monitoring customer database by ensuring correct information, preferences captured through effective enforcement of Customer Feedback System. Show less


Jaipur National University
• India
• Higher Education
• 500 - 600 Employee
• Student

  • Aug 2012 - Apr 2016