Cluster Marketing & Communication Manager

• Jul 2023 - Present

Develop annual brand and marketing communications plan in collaboration with Business Development Director that reflect the hotel’s business, revenue & strategic objectives Manage all Marriott digital marketing’s tool such as Plus, Expedia travel ads, Merlin, reports, GMB, , Guest service voice. Paid generic search, Social media channels, optimisation of all OTA. Collaborate with key teams/departments to create and manage cross-organizational, integrated marketing campaigns or barter deals Manage all OTA and its specific marketing strategy and respond to each customer feedback on OTA or through social media comments. Project manager all marketing communications projects and be the lead person for any campaign requests or other deliverables. Identify and develop appropriate strategic partnerships & sponsorship opportunities Effectively manage local and national media or FAM trips to implement effectively PR marketing Manage existing loyalty programme, identify and develop new CRM opportunities to engage with key customer segments Be custodian of all e-commerce functions, hotel websites, digital & social media channels Supervise jointly with graphic design team the hotel’s brand identity- refining messaging and imagery for specific marketing campaigns Designated team leader for Marcom team. Administer, manage the scope of work & deliverables from PR & Events Manager, Marcom Manager & any support staff Act as brand steward to review and edit third-party promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines. Manage & supervise agencies and vendors who are creating and/or producing marketing materials, sales tools, videos/photos/images, Social media content and post, event properties, promotional pieces, and other collateral. Manage total Marcom budget, reviews, reporting and approvals at the property level Show less

Assistant Manager - Marketing & Communication

• Dec 2018 - Present

Develop annual brand and marketing communications plan in collaboration with Business Development Director that reflect the hotel’s business, revenue & strategic objectives Manage all Marriott digital marketing’s tool such as Plus, Expedia travel ads, MGS, MDS ( Marriott digital service), Brand-works, eFast, MRDW reports, GMB, METT, MDAM, EPIC, Guest service voice. Paid generic search, Social media channels, optimisation of all OTA. Collaborate with key teams/departments to create and manage cross-organizational, integrated marketing campaigns or barter deals Manage all OTA and its specific marketing strategy and respond to each customer feedback on OTA or through social media comments. Project manager all marketing communications projects and be the lead person for any campaign requests or other deliverables. Identify and develop appropriate strategic partnerships & sponsorship opportunities Effectively manage local and national media or FAM trips to implement effectively PR marketing Manage existing loyalty programme, identify and develop new CRM opportunities to engage with key customer segments Be custodian of all e-commerce functions, hotel websites, digital & social media channels Supervise jointly with graphic design team the hotel’s brand identity- refining messaging and imagery for specific marketing campaigns Designated team leader for Marcom team. Administer, manage the scope of work & deliverables from PR & Events Manager, Marcom Manager & any support staff Act as brand steward to review and edit third-party promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines. Manage & supervise agencies and vendors who are creating and/or producing marketing materials, sales tools, videos/photos/images, Social media content and post, event properties, promotional pieces, and other collateral. Manage total Marcom budget, reviews, reporting and approvals at the property level Show less

Head Of Marketing Communication

• May 2022 - Aug 2023

Develop annual brand and marketing communications plan in collaboration with Business Development Director that reflect the hotel’s business, revenue & strategic objectives Manage all Marriott digital marketing’s tool such as Plus, Expedia travel ads, Merlin, reports, GMB, , Guest service voice. Paid generic search, Social media channels, optimisation of all OTA. Collaborate with key teams/departments to create and manage cross-organizational, integrated marketing campaigns or barter deals Manage all OTA and its specific marketing strategy and respond to each customer feedback on OTA or through social media comments. Project manager all marketing communications projects and be the lead person for any campaign requests or other deliverables. Identify and develop appropriate strategic partnerships & sponsorship opportunities Effectively manage local and national media or FAM trips to implement effectively PR marketing Manage existing loyalty programme, identify and develop new CRM opportunities to engage with key customer segments Be custodian of all e-commerce functions, hotel websites, digital & social media channels Supervise jointly with graphic design team the hotel’s brand identity- refining messaging and imagery for specific marketing campaigns Designated team leader for Marcom team. Administer, manage the scope of work & deliverables from PR & Events Manager, Marcom Manager & any support staff Act as brand steward to review and edit third-party promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines. Manage & supervise agencies and vendors who are creating and/or producing marketing materials, sales tools, videos/photos/images, Social media content and post, event properties, promotional pieces, and other collateral. Manage total Marcom budget, reviews, reporting and approvals at the property level Show less

Marketing Communications Manager

• Sep 2021 - May 2022

Develop annual brand and marketing communications plan in collaboration with Business Development Director that reflect the hotel’s business, revenue & strategic objectives Manage all Marriott digital marketing’s tool such as Plus, Expedia travel ads, MGS, MDS ( Marriott digital service), Brand-works, eFast, MRDW reports, GMB, METT, MDAM, EPIC, Guest service voice. Paid generic search, Social media channels, optimisation of all OTA. Collaborate with key teams/departments to create and manage cross-organizational, integrated marketing campaigns or barter deals Manage all OTA and its specific marketing strategy and respond to each customer feedback on OTA or through social media comments. Project manager all marketing communications projects and be the lead person for any campaign requests or other deliverables. Identify and develop appropriate strategic partnerships & sponsorship opportunities Effectively manage local and national media or FAM trips to implement effectively PR marketing Manage existing loyalty programme, identify and develop new CRM opportunities to engage with key customer segments Be custodian of all e-commerce functions, hotel websites, digital & social media channels Supervise jointly with graphic design team the hotel’s brand identity- refining messaging and imagery for specific marketing campaigns Designated team leader for Marcom team. Administer, manage the scope of work & deliverables from PR & Events Manager, Marcom Manager & any support staff Act as brand steward to review and edit third-party promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines. Manage & supervise agencies and vendors who are creating and/or producing marketing materials, sales tools, videos/photos/images, Social media content and post, event properties, promotional pieces, and other collateral. Manage total Marcom budget, reviews, reporting and approvals at the property level Show less

Hotel Marketing & Communication Manager / Duty Manager

• Sep 2016 - Jan 2017

• Manage brand promotions to drive sales • Conduct regular research analysis of existing and new digital marketing platforms to determine effectiveness • Manage online restaurant/hotel review platforms and vendors (Trip Advisor, Hotel Booking) • Develop and execute customer acquisition and retention marketing programs, web-based, database, and direct to consumer marketing • Drive strategy and plan and execute marketing initiatives for new projects, menu changes, special menus, remodels and rebranding campaigns • Develop and maintain relationships and communication with key partners in Operations to create solid marketing plans and serve as the primary point of contact for many of the properties • Manage all digital marketing initiatives • Manage advertising and public relations agencies, utilizing them as resources for brand and revenue enhancement programs • Work with social media consultant to provide content Show less

Assistant Manager

• May 2016 - Aug 2016

Sales Executive ( Part time )

• Jan 2016 - Apr 2016

Working as a till assistant. Working in the front requires me to be well presented and friendly but also to be multi task effectively.Very enthusiastic in carrying out variety of tasks especially- take care of hot food temperature, ensuring all Health and Safety/ Food Hygiene regulations are adhered to.

Group operation tour executive

• Sep 2013 - Sep 2013

Worked as a Group operation executive I take up the coordination tasks like coordinating meetings of Client and staff. I was also responsible maintenance of daily office operations and maintenance of calendar, I also coordinated with the local service providers and hotel marketing representatives helped in learning and therefore growth of the organisation. • Worked as a senior operation in Caper travel executive for a Spanish and Russian Market. I was responsible for tour itinerary and tour guidance’s. • Handling day-to-day mails and answering as per the package requirements. • Meeting with the clients and explain the packages. • Optimising profitability in each file. • Taking care of day-to-day updates at CRM and answering them on daily basis. • Working on costing for the queries and preparing itineraries. Show less

Spanish sales executive

• Jan 2012 - May 2013

Worked as a Senior Spanish Sales Executive I take up the coordination tasks like coordinating meetings of Client and staff. I was also responsible for assigning queries, maintenance of daily office operations and maintenance of calendar, I also coordinated the training of new employees which helped in continuous learning and therefore growth of the organization. • Worked as a senior operation in Caper travel executive for a Spanish and Russian Market. I was responsible for tour itinerary and tour guidance’s. • Handling day-to-day mails and answering as per the package requirements. • Meeting with the clients and explain the packages. • Optimising profitability in each file. • Taking care of day-to-day updates at CRM and answering them on daily basis. • Working on costing for the queries and preparing itineraries. Show less

Company airport representative

• Aug 2011 - Jan 2012

Worked as company representative, I handled transportation activities like put transport for assigned tour and ensure all arrivals and departures, Performed the task of collecting funds for optional excursions, communicates clearly and concisely of the directions and maps to the driver, Conducting and planning activities and designing itineraries. Worked as company representative, I handled transportation activities like put transport for assigned tour and ensure all arrivals and departures, Performed the task of collecting funds for optional excursions, communicates clearly and concisely of the directions and maps to the driver, Conducting and planning activities and designing itineraries.