Prasun Kumar
Technical Support Executive-North Zone at BD Software Distribution Pvt Ltd- Claim this Profile
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English -
Topline Score
Bio
Credentials
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MCSE
Microsoft
Experience
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BD Software Distribution Pvt Ltd
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India
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Computer and Network Security
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1 - 100 Employee
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Technical Support Executive-North Zone
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Oct 2021 - Present
#Train Staff and partners on new technologies and solution of BD Software # Conduct training session with partners and customers for our solution at their premises. # Conduct POC, demonstration to customers and partners. # Provide technical support and troubleshooting to customers of enterprise, SMB & retail over phone, email or on field visit. #Build and maintain a consolidated relationship with any assigned customers. # Bit defender Retail and Gravity Zone Endpoint Technical assistance Show less
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Casta Engineers
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India
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Civil Engineering
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1 - 100 Employee
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IT Executive
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Aug 2018 - Mar 2021
• Resolve users Hardware & Software Issues including Networking and OS. • Configuring network security, OS and application software. • Contribute towards the Planning & implementation of network security. • Configure and troubleshoot Outlook, Thunderbird and many more. • Antivirus / Anti-spam update on server and workstations. • Network Device Configuration, Printers, NAS. • Perform Hardware Diagnostics, technical support & trouble shooting • Vendor Management, Leased Line Support, ERP basic Support • Windows Server 2003, 2008 Administration, SQL Server setup & support. • Setup Wi-Fi Device, Broadband Setup and Internet Connection Troubleshooting. • Maintenance and monitoring network and attending day-to-day complaints. • Perform day-today routine hardware and software maintenance as assigned. • Desktop Level Support, Tally Installation & Backup • Auto CAD,LT,CIVIL 3D Installation & Support • Data backup,Recovery. • Network & Wireless Printer setup,troubleshooting. Show less
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IT Executive
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Apr 2017 - Jul 2018
Handle daily technical support activities on desktop Level and server management. Tally Installation,Up-gradation and data Backup. Internet Setup,Distribution,WIFI setup,Connectivity Troubleshooting. Cyberroam Firewall Basic setup,Internet Monitoring,Website Filtering. Local and Network Printer setup and Basic troubleshooting,Printer sharing. NAS Device setup for Data Storage. MS outlook setup,Troubleshooting and PST backup,Office 365 Setup. Windows Server 2003,2008,2012 setup and maintenance . Manage Active Directory, DNS, and DHCP, Create Users & OUs, Delete Users and Group on Active directory, Group Policy Configuration and support. Install, configure and troubleshoot Desktop Systems, Servers and Network issues in a heterogeneous environment of corporate office and give technical support to Branch offices. Trend Micro Antivirus Installation and Update on all Client PC Through Single Point of Trend Micro Online Control Panel. Block Pen drive access and Unofficial Website access. Instruct end users on usage of computer hardware and software. Asset management,Manage Hardware Inventory for Desktop, laptop, Printer Cartridge, Co-ordinate with vendors. Manage Local Intranet with proper Patch cabling, troubleshoot LAN connection intranet settings. Documentation and Reporting. Show less
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IT Manager
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Aug 2012 - Mar 2017
User Hardware & Software Issues including Networking and Operating Systems Configuring network security policies, Operating System and application software Planning & implementation of network security Mail Troubleshooting and Configuration of Outlook,Thunderbird etc. Antivirus / Anti-spam Updates on server and workstations Network Device Configuration,Printers,NAS. Perform Hardware Diagnostics, technical support & trouble shooting Problem Management and Troubleshooting Implementing Guidelines and Policies Proxy server management Software management (MS) and management of various device drivers Security policy updating, Implement Firmware and Software Upgrades, Patch installation and Management Interaction with Vendors and Telecom companies on various support issues and working with service providers to implement new or upgraded data network. Root Cause Analysis for Critical Events. Performing Network Integration Tests. Installing & configuring the network & security devices. Maintenance and monitoring network and attending day-to-day complaints on networking Perform day-today routine hardware and software maintenance as assigned, and provide assistance in proper upkeep and utilization of systems. Show less
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HR Software Solutions Pvt. Ltd. (HRSS)
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India
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Software Development
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Network Engineer
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Sep 2011 - Aug 2012
Internet Distribution and Monitoring ,Proxy Installation. Hardware and Software Installation . Mail Client Configuration Outlook,Outlook Express,Thunderbird,Incredimail. Installation & Troubleshooting of Microsoft Windows XP,Vista,7,Server 2003,2008. Active Directory Users Management. DHCP, DNS. Security Policy. Inventory/Assets management Backup Management:- Mail, SQL Server 2005,2008. Provide Remote Assistance for branch office’s users. Maintain the System health status and report to MD on daily basis Maintain the IT Security with regular audit. Network Troubleshooting:-Local LAN Show less
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Shree System Pvt Ltd
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IT Services and IT Consulting
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System Engineer
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Feb 2010 - Jun 2011
Troubleshoot Hardware & Software Issues including Networking and Operating Systems. Antivirus / Anti-spam Updates on server and workstations. Network Device Configuration eg:Printer,NAS,Wifi. Perform Hardware Diagnostics, technical support & trouble shooting. Problem Management and Troubleshooting. Troubleshoot Hardware & Software Issues including Networking and Operating Systems. Antivirus / Anti-spam Updates on server and workstations. Network Device Configuration eg:Printer,NAS,Wifi. Perform Hardware Diagnostics, technical support & trouble shooting. Problem Management and Troubleshooting.
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Education
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2006 - 2008
IGNOU
MCA, Computer Science -
1997 - 1999
Bihar Intermediate Education Council,Patna
10+2 -
IGNOU
BCA, Computer
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