Experience

BD Software Distribution Pvt Ltd

• India
• Computer and Network Security
• 1 - 100 Employee

• Technical Support Executive-North Zone

  • Oct 2021 - Present

  #Train Staff and partners on new technologies and solution of BD Software# Conduct training session with partners and customers for our solution at their premises.# Conduct POC, demonstration to customers and partners.# Provide technical support and troubleshooting to customers of enterprise, SMB & retail over phone, email or on field visit.#Build and maintain a consolidated relationship with any assigned Bitdefender customers. #Train Staff and partners on new technologies and solution of BD Software# Conduct training session with partners and customers for our solution at their premises.# Conduct POC, demonstration to customers and partners.# Provide technical support and troubleshooting to customers of enterprise, SMB & retail over phone, email or on field visit.#Build and maintain a consolidated relationship with any assigned Bitdefender customers.



Casta Engineers

• India
• Civil Engineering
• 1 - 100 Employee

• IT Executive

  • Aug 2018 - Mar 2021

  • Resolve users Hardware & Software Issues including Networking and OS.• Configuring network security, OS and application software.• Contribute towards the Planning & implementation of network security.• Configure and troubleshoot Outlook, Thunderbird and many more.• Antivirus / Anti-spam update on server and workstations.• Network Device Configuration, Printers, NAS.• Perform Hardware Diagnostics, technical support & trouble shooting• Vendor Management, Leased Line Support, ERP basic Support• Windows Server 2003, 2008 Administration, SQL Server setup & support.• Setup Wi-Fi Device, Broadband Setup and Internet Connection Troubleshooting.• Maintenance and monitoring network and attending day-to-day complaints.• Perform day-today routine hardware and software maintenance as assigned.• Desktop Level Support, Tally Installation & Backup• Purchase new Hardware,Software ,Up gradation .



Crystal Data Solutions Pvt Ltd

• IT Executive

  • Apr 2017 - Jul 2018

  Handle daily technical support activities on desktop Level and server management.Tally Installation,Up-gradation and data Backup.Internet Setup,Distribution,WIFI setup,Connectivity Troubleshooting.Cyberroam Firewall Basic setup,Internet Monitoring,Website Filtering.Local and Network Printer setup and Basic troubleshooting,Printer sharing.NAS Device setup for Data Storage.MS outlook setup,Troubleshooting and PST backup,Office 365 Setup.Windows Server 2003,2008,2012 setup and maintenance .Manage Active Directory, DNS, and DHCP, Create Users & OUs, Delete Users and Group on Active directory, Group Policy Configuration and support. Install, configure and troubleshoot Desktop Systems, Servers and Network issues in a heterogeneous environment of corporate office and give technical support to Branch offices.Trend Micro Antivirus Installation and Update on all Client PC Through Single Point of Trend Micro Online Control Panel.Block Pen drive access and Unofficial Website access.Instruct end users on usage of computer hardware and software.Asset management,Manage Hardware Inventory for Desktop, laptop, Printer Cartridge, Co-ordinate with vendors.Manage Local Intranet with proper Patch cabling, troubleshoot LAN connection intranet settings. Documentation and Reporting.



FINACCERS

• Accounting
• 1 - 100 Employee

• IT Manager

  • Aug 2012 - Mar 2017

  Resolve user’s Hardware & Software Issues including Networking and OS.• Configuring network security, OS and application software.• Contribute towards the Planning & implementation of network security.• Configure and troubleshoot Outlook, Thunderbird and many more.• Antivirus / Anti-spam update on server and workstations• Network Device Configuration, Printers, NAS.• Perform Hardware Diagnostics, technical support & trouble shooting• Problem Management and Troubleshooting• Implementing Guidelines and Policies• Proxy server management, Windows Server 2003, 2008 Administration• Software management (MS) and management of various device drivers, Security policy updating, Implement Firmware and Software Upgrades.• Root Cause Analysis for Critical Events.• Performing Network Integration Tests.• Installing & configuring the network & security devices. • Maintenance and monitoring network and attending day-to-day complaints.• Perform day-to day routine hardware and software maintenance as assigned



HR.SOFTWARES SOLUTIONS PVT.LTD

• India
• IT Services and IT Consulting

• Network Engineer

  • Sep 2011 - Aug 2012

  SQL Server Installation & Backup,Windows Server 2008 administration.CC Proxy Server -Block unofficial Website access,Block Pen Drive Access.Tally Installation, updation & Backup.Remote Support technical support to HR Software Clients.Local and Network Printer Setup ,sharing & Troubleshooting.Attendance Device setup,maintenance & Backup.DVR and Camera Access Management and Backup .Vendor Management,Desktop Level Support. Windows XP,7 setup and troubleshooting. SQL Server Installation & Backup,Windows Server 2008 administration.CC Proxy Server -Block unofficial Website access,Block Pen Drive Access.Tally Installation, updation & Backup.Remote Support technical support to HR Software Clients.Local and Network Printer Setup ,sharing & Troubleshooting.Attendance Device setup,maintenance & Backup.DVR and Camera Access Management and Backup .Vendor Management,Desktop Level Support. Windows XP,7 setup and troubleshooting.



Shree System Pvt Ltd

• IT Services and IT Consulting

• System Engineer

  • Feb 2010 - Jun 2011

  1.Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals2. Troubleshoot Network connectivity (LAN) issues3. Installation of desktop and hardware like CD-ROM, soundcards, etc4. Operating Systems (OS) installation / re-installation, upgrades and patches for desktops5. Software installations such as MS-Office, Acrobat Reader, mail client etc.6. Installation of anti-virus on desktops and remove Virus7. Configuration of Print devices (network and local) on desktops8. Desktop Configuration – Network, mail client, internet etc.