Experience

ARC Electric

• India
• Taxi and Limousine Services
• 1 - 100 Employee

• Co-Founder and Mentor

  • Oct 2021 - Present

  Gurugram, Haryana, India Our mission is 'Enabling Responsible Commute'. We are India's leading B2B EV Platform. With widest presence across all major Indian cities, we focus on providing Electrical Vehicles to Corporates for their planned employee commute to offices, airport, and other places. We have thousands of EVs on our platform to serve your diverse requirements. ARC Electric has some unique achievement to its credit, like doing India's longest EV cross country run from 'Delhi to Bhutan'… Show more Our mission is 'Enabling Responsible Commute'. We are India's leading B2B EV Platform. With widest presence across all major Indian cities, we focus on providing Electrical Vehicles to Corporates for their planned employee commute to offices, airport, and other places. We have thousands of EVs on our platform to serve your diverse requirements. ARC Electric has some unique achievement to its credit, like doing India's longest EV cross country run from 'Delhi to Bhutan'. For details, kindly visit www.arcelectric.in, or email me at prashant@arccabs.com. Show less



Kappa Consulting

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Jul 2019 - Present

  Gurugram, Haryana, India A unique Advisory Platform that brings independent Advisors, Thought Leaders, OEMs, Service Providers and Startups to one common platform. It helps build strategy road maps, organizations, architecture blueprints, governance policies and partner ecosystems and covers a wide range of industries including media, content, telecom, technology, IoT, smart infrastructure, product engineering, IT, financial services, auto, manufacturing and education.



Prospera Flavours Pvt Ltd

• Co-Founder

  • Nov 2018 - Nov 2019

  Greater Delhi Area A boutique Flavour company specializing in custom solutions for Food Flavours and Seasoning. Catering to B2B and export markets with strong R&D support and product expertise.



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Vice President and Global Head Digital Transformation

  • Nov 2017 - Aug 2018

  Delhi, India Deliver an IT and Digital Transformation strategy that embeds digital thinking, delivery and support across the organization at a Group level. Work with key stakeholders in top management to enable their “digital readiness” and informed decision making. Develop, execute and administer ~$200 Million global digital project portfolio that is cost effective, reduces complexity and improves speed to market new product/service delivery.



Bharti Infratel Limited

• India
• Telecommunications
• 700 & Above Employee

• Senior Vice President| CIO and CISO

  • Apr 2010 - Nov 2017

  Gurgaon, India Member of ‘Executive Council’, accountable for spearheading IT strategy, implementing world class IT systems to provide distinct & measurable business advantage, and protecting the business from security threats and cyber-hacking. Conducted continuous assessment of business/IT alignment, security practices and systems, to identify areas of improvement. Developed and implemented business continuity plans to ensure uninterrupted service during introduction of change program or occurrence of… Show more Member of ‘Executive Council’, accountable for spearheading IT strategy, implementing world class IT systems to provide distinct & measurable business advantage, and protecting the business from security threats and cyber-hacking. Conducted continuous assessment of business/IT alignment, security practices and systems, to identify areas of improvement. Developed and implemented business continuity plans to ensure uninterrupted service during introduction of change program or occurrence of security breach. Devised strategies and implemented IT solutions to take advantage of business opportunities at market place.  Conceptualized and deployed Industry’s 1st Remote Infrastructure monitoring Centre using sensors, OTA, and NW technology to process near real time events to manage operations and energy for distributed assets across India. Realized huge savings and achieved 99.9%+ ops uptime.  Introduced smarter analytics to prevent revenue leakage and energy analytics to identify opportunities for energy saving initiatives.  Rolled out Mobile Device Management(MDM), Data Leakage Prevention (DLP), End Point protection and obtained ‘Information Security ISO27001’ and ‘Business Continuity ISO22301’ certifications. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Vice President & Group Chief IT Service Delivery

  • Jul 2007 - Mar 2010

  Gurgaon, India Led the formulation of the IT functional strategy and responsible for delivering groupwide program portfolio. Developed IT plan, long-term customer service strategy, and managed >$40M budget and oversaw team of 200+. Accountable for group-wide DR/BCP planning and execution for Customer Support.  Groupwide Billing/CRM transformation and automated field force management for DTH, Enterprise, and Fixed Line businesses.

• General Manager & Head of Customer Support Tech & IT Infrastructure

  • May 2004 - Jul 2007

  Gurgaon, India Single point of accountability for all IT related matters to the assigned business units, whilst developing and maintaining effective working relationships with senior business managers. Drove a culture of customer intimacy through a business orientation framework and provide input in areas of IT strategy and architecture, partner and supplier management, risk management, service management, software engineering, and operations. Managed distributed IT Infra and implemented IT security to… Show more Single point of accountability for all IT related matters to the assigned business units, whilst developing and maintaining effective working relationships with senior business managers. Drove a culture of customer intimacy through a business orientation framework and provide input in areas of IT strategy and architecture, partner and supplier management, risk management, service management, software engineering, and operations. Managed distributed IT Infra and implemented IT security to protect against internal and external threats. Lead strategic outsourcing initiatives in customer service domain.  Lead technology standardization across 30+ contact centres with 40K IVR ports and Unified Communication, handling 4.8Bn annual customer calls and 840M annual human service interactions.  Deployed industry first, Speech Recognition capabilities on voice portal for customer service.  Outsourced back office and technical support services to IBM, HTMT, HP and Aegis, creating world’s largest customer service setup to reduce cost per call and multimillion dollar savings in annual expenses.



GEO CONNECT LTD

• Consumer Services
• 1 - 100 Employee

• General Manager

  • Jan 2002 - Dec 2003

  Ghāziābād Area, India Head of Technology



Indian Army

• Defense and Space Manufacturing
• 700 & Above Employee

• Officer Commanding, Communications (Major)

  • Oct 1993 - Jun 2001

  (Major in Corps of Signals - IT and Telecom arm of Indian Army). Alumnus of Officers Training Academy – ‘First in Order of Merit’.  Distinguished career, wherein I received various recognitions. Along with various portfolios I held, I also planned, deployed and operated multi location, Field, Static and Mobile communication systems, along-with high capacity and secure data networks. I also planned and deployed the telecom infrastructure for an Airfield.  Portfolio included, the… Show more (Major in Corps of Signals - IT and Telecom arm of Indian Army). Alumnus of Officers Training Academy – ‘First in Order of Merit’.  Distinguished career, wherein I received various recognitions. Along with various portfolios I held, I also planned, deployed and operated multi location, Field, Static and Mobile communication systems, along-with high capacity and secure data networks. I also planned and deployed the telecom infrastructure for an Airfield.  Portfolio included, the Communication Center management (24x7), field trials of NW and telecom equipment, communication vehicles fleet management, supply chain, warehousing and storage, HVAC and alternate energy sources (Solar and DGs), spread across multiple geographies. I lead the team to establish first IT training lab in Year 2000, to train in-service personnel.  Deployed cyber resilience strategies and demonstrated ability to build, motivate and lead security and IT teams. Show less



PEP Infotech Limited

• Engineer

  • Mar 1993 - Oct 1993

  Meerut Area, India